I have recently posted a few articles from the blog CRM in the field an excellent blog with really useful information on trouble shooting and investigation problems that may occur in CRM 2011.
I was impressed with the high technical level of the blog so I wondered who wrote it and what/who are the premier field engineers!
I found this interesting blog which explains it
It basically seems like they are a team working to help resolve problems pro actively and help Microsoft customers look after the products and servers before you hit problems and trouble shoot them afterwoods.
As well as the blog they have these other sources of information
BlogTalkRadio (podcasts): http://www.blogtalkradio.com/pfedynamics
PFE Dynamics blog: http://blogs.msdn.com/b/pfedynamics/
it also makes a bit sense to me now, they offer premium support for a fee of course. This is how the blog describes them, which makes them sound a bit like A Team
If you happen to be wondering what PFE is, the Premier Field Engineering (PFE) team at Microsoft is a worldwide organization that provides proactive and reactive services to our customers. We provide technical leadership for Microsoft customers around the world, promoting health in their IT and business environments through onsite, remote and dedicated support services. The mission of the Premier Field Engineer Team is to “improve the IT and business health of our customers. Help them grow revenue, reduce cost, gain efficiencies & improve profit, improve their customer and vendor relationships, and improve their employees’ lives.”
Interesting to know