CRM – Who are the Premier Field Engineering–Dynamics Team

I have recently posted a few articles from the blog CRM in the field an excellent blog with really useful information on trouble shooting and investigation problems that may occur in CRM 2011.

I was impressed with the high technical level of the blog so I wondered who wrote it and what/who are the premier field engineers!

I found this interesting blog which explains it

Premier Field Engineering–Dynamics

It basically seems like they are a team working to help resolve problems pro actively and help Microsoft customers look after the products and servers before you hit problems and trouble shoot them afterwoods.

 

As well as the blog they have these other sources of information

Twitter:  http://twitter.com/pfedynamics

Facebook: https://www.facebook.com/pfedynamics

BlogTalkRadio (podcasts): http://www.blogtalkradio.com/pfedynamics

Youtube: http://www.youtube.com/pfedynamics

PFE Dynamics blog: http://blogs.msdn.com/b/pfedynamics/

it also makes a bit sense to me now, they offer premium support for a fee of course.  This is how the blog describes them, which makes them sound a bit like A Team

If you happen to be wondering what PFE is, the Premier Field Engineering (PFE) team at Microsoft is a worldwide organization that provides proactive and reactive services to our customers. We provide technical leadership for Microsoft customers around the world, promoting health in their IT and business environments through onsite, remote and dedicated support services. The mission of the Premier Field Engineer Team is to “improve the IT and business health of our customers. Help them grow revenue, reduce cost, gain efficiencies & improve profit, improve their customer and vendor relationships, and improve their employees’ lives.”

 

Interesting to know

CRM 2011 – How to install Microsoft Dynamics CRM 2011 without an Internet Connection

I saw this amazing post by the blog CRM in the field.  It has detailed instructions on how to install CRM 2011 without an internet connection.

For those of you who have had the pleasure of installing CRM 2011 you will know you can be downloading lots of little extras which CRM 2011 needs and isn’t always installed on the server.   Click on the link below to read the whole article

How to install Microsoft Dynamics CRM 2011 without an Internet Connection

Luckily for me I have had access to the internet when installing CRM 2011 so have been able to go and get the Windows foundation and .NET 4 and other things.

If you follow the instructions you have to save things into certain folders and it has the full instructions on the blog, so if you are thinking about doing it go there and follow everything step by step.

Below is just the list of things you need to download to be able to install without the internet.  No wonder installing CRM 2011 takes a while!

 

CRM – Blending in an iFrame

I had to write a web application to select an excel file and use it to upload products to an order.

I decided to do this using a aspx page and the trusty file loader, so this would mean I would use an iFrame to show the button.  Well I had two choices I think, I could have had an iFrame popup in a seperate window or have an iFrame embedded in the order form.

I decided to go to user the order form but I wanted to blend in my iFrame so it didn’t look completely different.  I saved the global.css file used by CRM Dynamics (you can do this by opening CRM and pressing F12, you can download the css file from here) so I could use the correct colours.  The one problem I had was I could’t find the very light blue.

In the end I had to use a program called Instant Eye Dropper which basically finds the colour of anything it hovers over.

The pesky colour was

#EAF3FF

The result doesn’t look too bad, it does look a little bit different but overall it’s a pretty good effort.  The iFrame is the line browse and Load products line

The example was done in CRM 4 but it should be the same for CRM 2011