CRM 2016 – Tips on passing the MB2-712 customization and config exam

Time is not measured by the passing of years but by what one does, what one feels, and what one achieves.

Jawaharlal Nehru

A new version, a new customization and config certification to pass, this is the 5th Customisation and config exam I have done

I took the MB2-712 exam in June and you can read my thoughts on the MB2-712 – Microsoft Dynamics CRM 2016 Customization and Configuration certification

If you are not sure if you should take the certification I will persuade you why you should take and pass the Configuration and Customization Certification, the quick answer is certified CRM professionals get paid more.

Resources I used

There are lots of resources to help pass the CRM 2016 config and customisation certification, I will explain the ones I used.

Self Paced Online course

Read and understand the official certification criteria by going to the certification page –

I used the self paced online course (you have to work for a CRM partner to use this)

80729: Customization and Configuration in Microsoft Dynamics CRM 2016

Make sure you go to resources, you can download the slides, these are good because you can read these quickly and they give you some facts.

CRM Trial

The real value of the certification is the knowledge you acquire whilst revising for it, don’t just learn enough to pass the certification but learn how the functionality and features really work.

Use any functionality you haven’t used before, experience is the best teacher.

I watched the videos, searched the internet and setup a CRM trial and used the functionality I hadn’t used before.  Below is what I learnt about Themes

CRM 2016 – What you need to know about Themes

Hosk Study Notes

Hosk CRM 2016 study notes

MB2-712 – CRM 2016 customisation and configuration Hosk study notes

You can also use my CRM 2013 study notes because it covers many areas in the CRM 2016 like solutions, fields, security, etc.

Also read my Tips on passing blog posts

Neil Parkhurst revision guide

Neil Parkhurst has a great collection of blogs posts on topics covered in the exam, this is a great free resource

MB2-712 Certification: (Microsoft Dynamics CRM 2016 Customization and Configuration) – Revision Guide

Other blogs

17 thoughts on “CRM 2016 – Tips on passing the MB2-712 customization and config exam

  1. Anuj December 12, 2016 / 3:23 pm

    hiii Anuj is here.I have a question for you that I just wanted to know about MS CRM Online Trial service offered by Microsoft is continue or stoped by microsoft.


    • Hosk December 12, 2016 / 6:05 pm

      the trials are Dynamics 365 which is basically the same thing


  2. Daniel January 12, 2017 / 12:34 pm

    Excuse me, I need access to “80729: Customization and Configuration in Microsoft Dynamics CRM 2016” for study the exam, but I can not do it. I created a new account and nothing, can someone help me?


    • Hosk January 12, 2017 / 12:40 pm

      You need access to the dynamics learning Portal. Usually you need to work for a good partner


      • Daniel January 12, 2017 / 12:54 pm

        If I haven’t a good partner then… I can’t access to the documentation for prepare the exam?


  3. emailatprashant February 9, 2017 / 1:20 pm

    Hey Ben,
    You were the first one to whom I started following on twitter. Your rich notes and Q/A helped me clear my MB2-712 certification. Thank you very much Ben !!!


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