Hosk’s Top CRM Articles of the week – 14th July


Strength and growth come only through continuous effort and struggle. Napoleon Hill


  • Every purpose needs a life #HoskWisdom
  • A company can save money on all parts of the business, but never on ideas#HoskWisdom
  • Training and learning are not the same thing. Many people learn nothing from attending training sessions. #HoskWisdom
  • Learning can happen anytime and anywhere you want it to #HoskWisdom
  • Stay curious and question everything #HoskWisdom
  • A CRM project is a way to align your business objectives with a CRM solution #HoskWisdom
  • Look to the future for opportunities no one else can see #HoskWisdom
  • Curiosity leads people to opportunities, courage turns opportunities into success #HoskWisdom
  • If you think you are always right, then you are wrong more than you know #HoskWisdom
  • If you want to make strategic decisions you must make time to think #HoskWisdom
  • Tell customers what to expect in their CRM projects so they don’t overreact to bumps in the road #HoskWisdom
  • Concentrate on the value, not the price of things #HoskWisdom
  • The value of a CRM project to a customer should be more than the price #HoskWisdom
  • Justify the price of a CRM project, do not apologise for it #HoskWisdom
  • You don’t get requirements from companies you get them from people #HoskWisdom
  • Defeat can either break you or strengthen you #HoskWisdom
  • If your CRM solution isn’t easy to use then the end users won’t use it and your CRM solution has failed #HoskWisdom
  • Excellent CRM projects are not created by accident #HoskWisdom
  • Don’t be surprised when mistakes happen during a CRM project, be prepared #HoskWisdom
  • You are unique and that is your greatest strength #HoskWisdom
  • Having a fried egg and a scrambled egg on the same plate somehow feels dishonest to eggkind #HoskWisdom
  • A lack of mistakes is more worrying than making mistakes, it means you’re not trying new things #HoskWisdom
  • Mistakes don’t hurt as much, when you learn from them #HoskWisdom
  • When ever you have to edit a web config there is always trouble #HoskWisdom #YeeWisdom
  • Put employees first and customers second, if you want your employees to give great customer service #HoskWisdom
  • You can achieve a little on your own or a lot with a team #HoskWisdom
  • When you criticise failure, you discourage innovation #HoskWisdom
  • Never look down on people who look up to you #HoskWisdom
  • If you think you know enough to stop learning, you have more to learn than you think #HoskWisdom
  • All I want is the people who like Peanut butter and Marmite to toast together in unity but with seperate pieces of toast #HoskWisdom
  • Time is your best friend and your worst enemy #HoskWisdom
  • if eating books transferred the content to my brain and they tasted like bacon, I would be a genius #HoskWisdom
  • Give a team direction and a sense of purpose and they will give you effort, engagement and results #HoskWisdom
  • Working with Microsoft Dynamics CRM, you always need to have fun, improve, deliver projects and make customers happy #HoskWisdom
  • Before you do anything, always stop to think #HoskWisdom
  • Don’t teach people want to think, teach them how to think #HoskWisdom
  • You can’t beat the great feeling when you find someone has already written a method which does exactly what you want to do #HoskWisdom
  • Great achievers motivate themselves #HoskWisdom
  • You are always a student of life, there is always much to learn #HoskWisdom
  • Life is short and time is fleeting, make it count and avoid all meetings #HoskWisdom
  • Shifting goals creates frustrated employees #HoskWisdom
  • A teams purpose, is it’s primary motivation #HoskWisdom
  • Every time you work on a new CRM project, you evolve #HoskWisdom
  • Each project has its own style and rhythm, you have to find the best way of working with the people involved #HoskWisdom
  • To be a great leader you must serve the people you lead #HoskWisdom
  • Your actions should help you get to where you want to be #HoskWisdom
  • Don’t just get opinions from people but understand their reasoning process #HoskWisdom
  • Understanding the way people form their opinions is more useful than their opinions #HoskWisdom
  • It’s not OK to hide from the truth, but you are allowed to be scared of it #HoskWisdom
  • You can’t control when you make a mistake, you can control how you react to making a mistake #HoskWisdom
  • The reward inside every mistake, is knowledge to change your approach #HoskWisdom
  • knowledge is a quest, mistakes are a mere flesh wound #HoskWisdom

Want more #HoskWisdom then follow #HoskWisdom or follow @BenHosk

Articles of the week

Option-Set, Lookup or Autocomplete

This is an old post by I stumbled across this week and its interesting

CRM 2016 – What’s the best way to organise solutions in Microsoft Dynamics CRM 

How you should organise your CRM solutions is a question that comes up a lot, the post discusses various methods.

Useful articles of the week

Microsoft Dynamics CRM User Guides

A link to loads of CRM users guides

free ssl certificates

You can get free SSL certificates, awesome

Best of the Rest

CRM 2016 – The importance of keeping the same guids between CRM instances 

PowerApps and the Microsoft Common Data Model

MB2-712 – CRM 2016 customisation and configuration Hosk study notes 

Why you first time fix rate is so important

CRM 2016 – How to enable languages

Create solutions that support multiple languages

Lessons Learnt: Understanding End-Users and Process for an Effective Dynamics

CRM 2016 – Failed to generate excel 

Lessons Learnt: Understanding End-Users and Process for an Effective Dynamics CRM implementation

Fast vs. Furious: PowerBI + Dynamics CRM Avoid this common mistake and watch your data fly!

Field One Sky good 2 know

Web Resources Best Practice – Organize Web Resources in Dynamics CRM

CRM 2016 – XRMToolbox plugin store error – Unable to load one or more of the requested types 


CRM Asynchronous Service Performance: Code Mania

CRM 2016 – Import error – A validation error picklist is outside of the valid range 

Migrate Dynamics CRM On-Premises to feature-rich Dynamics CRM Online

Dynamics CRM and Azure Scheduler – The final pieces of the puzzle

Dynamics CRM and Azure Scheduler – Breakthrough!

Dynamics CRM and Azure Scheduler – a closer look at Azure Web Jobs


What do leaders really do

Did Microsoft Acquire LinkedIn for the Cloud Business? (MSFT, LNKD)

Uber will ease the transformation to self drive cars

Azure rising: Microsoft will be largest Infrastructure as a Service vendor by 2019, says new Morgan Stanley survey

An Algorithm for Solving Problems

The Management Thinker We Should Never Have Forgotten

The Hosk currently reading

The Hosk – just finished reading

TED Talks: The official TED guide to public speaking

7 out of 10.  Great book, easy to read and great advice.  It’s written in a way which felt like the author was giving your advice before giving a TED talk.  It’s not ground breaking advice but it changed the way I thought about creating presentations and blog posts

  • Create a powerful, intriguing start to your talk, capture the audiences attention from the start
  • Finish strongly, this is what most people will remember
  • Focus on making the talk interesting
  • Use interesting pictures and few words
  • Practice your talk alot

Paisley: Smile On Me And Guide My Hand

6 out of 10.  Good read but got a bit boring when the author kept writing the team sheet and going through too many individual matches.

An interesting read for Liverpool fans.  I am interesting in the dynamics of successful teams and how managers lead them and create a great team spirit.

Bob Paisley was one of the most successful managers of all time, winning 2.1 trophies a season.  Great leaders make things simple.

If you want to learn more about Bob Paisley and CRM, read the blog post below.

If Bob Paisley managed a CRM team

Useful Hosk Links

Hosk list Of CRM 2013 Tools

A list and review of CRM 2013 tools, this will probably work in CRM 2015 as well

Hosk’s CRM Developer Articles

A collection of my favourite CRM Developer articles I have written

MB2-703 – CRM 2013 Customization and Configuration Certification Information

All the CRM 2013 content to help you pass the exam