CRM 2011/2013 online – you can change the base language but it will cost you money and data

I read a forum question this week, where the user asked if it was possible to change his base language from French to English and he was a CRM 2011 online user.

It was quickly explained to the user that it’s impossible to change the base language.

This is a commonly known fact for experienced CRM users and might even be one of the questions on one of the CRM exams.

Suddenly from out of no where a CRM Support engineers flies in with this answer

  It is correct that in the past changing the Base Language was not possible. I must inform you though that it can be achieved now by opening a Support Ticket with the Technical Support team. The base language change has it’s cost though, it can only be achieved by de-provisioning/re-provisioning your organization (deleting/recreating) which means that any data or customizations you have on the organization will be lost during this process. You will need to take care of backing up the data yourself if that is needed.

you can click here to read the forum post

So now it seems if you are willing to give Microsoft some cold hard cash they can change the base language but it will remove all your data and customizations will be lost.  This sounds suspiciously like they are just creating a new blank CRM to me and getting paid for it.  This is a rather drastic measure which I can’t really see anyone going for but file it away in the good to know (but not that useful) draw.

CRM 2011 – SDK helps CRM intergrate with Office 365

I’m sure many Microsoft dynamic gold/silver partners will over the next few years migrate over to Office 365 and Microsoft’s cloud offerings.

One reason for this is you get free licences, another reason is Microsoft usually insist it’s gold partners use the latest versions of Microsofts offering.

The reality is having free servers for sharepoint, office, CRM is pretty useful, so both sides seem to benefit.

 

So it was with interest I noticed that the latest update of the CRM 2011 SDK – CRM 2011 SDK version 5.0.8 had a whole section on Office 365.

I was curious how Office 365 was going to work with companies active directory setup but I got a better idea after reading the Single Sign on roadmap.  Basically it seem a case of getting Active Directory Federation Services 2.0 up and running and this syncs your active directory and Office 365.

There is quite a lot of documentation in this release

Microsoft Dynamics CRM Online Integration with Office 365
Provides an overview of accessing Microsoft Dynamics CRM Online in the cloud as part of Microsoft Office 365.
Authenticate Office 365 Users with Microsoft Dynamics CRM Online Web Services
Provides information about how applications can connect to the Microsoft Dynamics CRM Online web services hosted in the cloud.
Sychronized Users in Microsoft Dynamics CRM Online and Office 365
Provides information about how to write applications that provision system user accounts for Microsoft Dynamics CRM Online.
Sample: Authenticate Users with Microsoft Dynamics CRM Web Services
Provides sample code that demonstrates how to authenticate Microsoft Office 365 users with Microsoft Dynamics CRM Online and make web services calls.
I was reading it just to be nosey really.  I think it will be a while before I need to write any code using Office 365 but it shows that Microsoft are going to push this big time and are aiming to integrate Office 365 with CRM online.

CRM 2011 – CRM 2011 Online Administrator Guide

The Dynamics team blog put out a great blog post today, called Dynamics CRM 2011 Online – Go Live Checklist.

The Technical team has created a PDF/document with common configuration settings and tasks.  It’s basically an Administrators guide to CRM 2011 Online

You can download the document – DynamicsCRMOnline_UserBestPerformanceCheckList_April2011.pdf

below is the table of contents to see if the document will be of interest to you

Overview ...................................................................................................................................................................... 3
Common Configuration Settings for Internet Explorer ................................................................................................ 4
Increase simultaneous download session ................................................................................................................ 4
Add appropriate URLs to Trusted Sites ..................................................................................................................... 5
Increase Disk Space Size for Temporary Internet Files ............................................................................................. 6
Update LAN settings ................................................................................................................................................ 7
Leave the "Delete browsing history on exit" option UNMARKED ............................................................................ 8
Add Microsoft Dynamics CRM URLs to allow pop-ups ............................................................................................. 9
Ensure CRM Online is “white-listed” for anti-virus or malware applications ............................................................. 10
Ensure you receive important e-mails from CRM Online ........................................................................................... 10
Configuring the CRM for Outlook Client ..................................................................................................................... 11
Ensure the CRM for Outlook Client has the most recent updates ......................................................................... 11
Enabling Automatic Synchronization for Online and Offline clients ...................................................................... 12
Tip for Tracking CRM Calendar Appointments in Microsoft Outlook ..................................................................... 14
RECOMMENDATION: Only synchronize essential data for your Online & Offline clients ...................................... 15
CRM Online Resources Available for CRM Users ........................................................................................................ 18
CRM Online Resource Center ................................................................................................................................ 18
CRM Online E-Learning Catalogs: ........................................................................................................................... 18
Dynamics CRM Training Materials: ......................................................................................................................... 18
CRM Online Team Blog: ......................................................................................................................................... 18
The Dynamics CRM Team Blog ............................................................................................................................... 18
Microsoft Dynamics CRM Community: ................................................................................................................... 18
Microsoft Dynamics CRM Online Video Gallery: .................................................................................................... 19
Supporting your CRM Online Organization ................................................................................................................ 19
Ask The Community ............................................................................................................................................... 19
Knowledgebase Search .......................................................................................................................................... 19
Advanced Product Support Services ....................................................................................................................... 19
Microsoft Dynamics CRM Support .......................................................................................................................... 20
Maximizing Your Technical Support Experience ..................................................................................................... 20