CRM 2013 – How to get rid of annoying pending email warning message

I was getting Pending Email message in my CRM 2013 DEV environment.

pending email warning

I managed to ignore this for about a week until today where the message seemed to take a paper-clip quality and get really annoying.

I remember in the deep dark past of getting rid of this message before and I was write it was in March 2012 and in CRM 2011

CRM 2011 – Pending Email warning

I thought I would update the process to make sure it still worked.  I write better blogs than Hosk of 2012, so I will be able to follow this blog easier in the future.

What does this message mean?

This message is warning the user they have an email with the status Pending Send.

So for some reason you have created an email message, tried to send it but it never got sent and is stuck in pending

How do I find these pesky pending emails?

The way to find the messages is to do an advanced find and search for email messages where you are the owner and the status is Pending Send

pending email warning 1

Should return some pending emails

pending email warning 2

Now what?

To get rid of the message you can delete the pending email messages.  This can happen in a Dev environment where you don’t have an email router or Outlook addin running, it means you have tried to send an email but CRM doesn’t have any method to send the email (CRM doesn’t have any inbuilt email capability it delegates all Email sending to Outlook addin, email router or service side sync).

There also a registry key you can modify called DisablePendingEmailReminder

Here is a blog post how to do it

Microsoft CRM – Remove Pending email warning

Remember this will stop the pending email warning for all organisations deployed on the CRM server.

If you are in a production environment you need to find out why emails are not being sent, is it because the email router has stopped working or a the Outlook plugin has stopped working/disabled.

Sometimes it can be due to the service account used in the email router has either been deleted/disabled or the password has changed.


15 thoughts on “CRM 2013 – How to get rid of annoying pending email warning message

  1. Shivaram July 16, 2015 / 1:33 pm

    If i wanna send mails then what can i do..I mean i don’t wanna delete those mails.,..I wanna send mails using email router..when I am trying to send mails then it shows an error message that “THIS MAIL BOX IS DISABLED FOR INCOMING EMAIL PROCESSING”.so what can i do now for sending mails..If u wanna more info.then tell me which info u want…
    Thanks in adv.


    • Hosk July 16, 2015 / 2:02 pm

      It sounds like you need to setup the Email router with the correct permissions for the relevant users.

      I would raise this question on the CRM Forum

      You can add more details about the error and what you have done. Lots of CRM experts will read your question and give you some advice to help resolve your problem. All for free!


      • Shivaram July 17, 2015 / 7:13 am

        Hi Hosk. Thanks for giving reply…Actually I created EMAIL SERVER PROFILE and in that I gave input server location is “” and o/p server location is “” and ports are 995,587 respectively..Then i create one mail box and i gave my gmail credentials to that.After that I Approved mail box then i click test and enable mail box..After that its giving “test is in progress” and then it is giving “THIS MAIL BOX IS DISABLED FOR INCOMING EMAIL PROCESSING”..And I am sorry in that link I didn’t found any question by yours…So will you please provide exact link.?It will be useful for reference.Thanks again


      • Hosk July 17, 2015 / 10:07 am

        Raise a new question and people will answer it.

        Not only will lots of people look at the questions but probably with someone who has experience setting up CRM email router with google gmail.

        Unfortunately I don’t much spare time at the moment to answer you question but people on the CRM forums will have


  2. chaim November 8, 2016 / 10:07 pm

    thanks a million it worked for me


  3. SR November 28, 2016 / 8:22 pm

    This was helpful.


  4. Shaun July 4, 2017 / 6:19 am

    Thanks heaps mate.. finally some decent and clear solution..


  5. WimK January 12, 2018 / 9:33 am

    Is it possible to remove the e-mail which caused this message ?
    If Yes , where can i find this?


    • Hosk January 12, 2018 / 11:01 am

      Do an advanced find and look for an email with the status as pending


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