Hosk’s Top CRM 2013 articles of the week 27th June 2014

I have had some interesting Milestones happen this week

I have published over 800 blog posts, yep that’s a lot

Highest weekly views of my blog 9624

Highest monthly views this month 36745 and I still have a few days to go!

The video below  has had over 1000 views

CRM 2013 – Create a simple plugin in CRM 2013 using the CRM Development Toolkit 


Anyway enough about the Hosk, lets move onto the great articles written this week, it’s a mighty fine crop I have for you but first

Extend those thumbs

point them Eastwards

Tilt and wobble



Article of the Week

Great blog post from CRM MVP Leon Tribe on his first steps with Azure, I must confess I have not dabbled with Azure myself yet so found this very interesting, who know it was so easy.
Are You Azure-Curious?


The Best of the Rest

Taking a look at the Nigel Frank’s Salary survey to see what wages people are on and other interesting facts from the salary survey

CRM Wages in the UK 2013 – Find out How Much You are Worth in 2014


The CRM community is really getting grips with the Timer control and are now adding it to other entities at a rate of one per week based on my CRM articles of the week.

Adding Timer Control to Lead Entity in Dynamics CRM 2013 Spring release


Hosk’s CRM questions answered by the writer of the CRM 2011 Administrators Bible – Matt Wittemann, 9 times CRM MVP Award!

CRM MVP Question and Answer – Matt Wittemann


A great collection of CRM 2013/2011 videos, grouped and ordered to make it easy to find what you want from SlowXRM

CRM 2013 – Great Video resource knowledge base


Good blog post from CRM MVP Gustaf Westerlund
Some aspects of the composite address fields in CRM 2013


Hosk reviews the Microsoft Dynamics CRM 2013 Marketing Automation book

CRM 2013 Book Review – Microsoft Dynamics CRM 2013 Marketing Automation


Entitlements are one of the new CRM 2013 SP1 features, read this blogs to see how they work and it shows you a good example

Entitlements in Dynamics CRM 2013 Spring release


I have updated one of my favourite lists – Hosk’s CRM 2013 Tools list, adding my own simple tool to the list

Hosk’s CRM 2013 Tools List


Going into a bit more depth with Business rules, nice tidy article

Creating If Then Else Logic in CRM 2013 Business Rules


Great post, showing you not only how to use the SLA timer but also change the colour of it.  Customers are licking their lips in anticipation of such wonders

How do I make the SLA timers change colour?


Clever way of creating a 1:1 relationship in CRM 2013

Tip #163: Create a 1:1 relationship


A list of 50 CRM blogs and Hosk’s blog is featured, whooohoo

50 Great Blogs CRM Professionals Will Love


Very detailed blog post on lead scoring and landing pages

Putting Lead Scoring Models and Landing Pages to work in Dynamics Marketing


CRM 2013 field notifications are one of the great enhancements and they easy to use and work well.  If you haven’t used them check them out in this article

CRM 2013 Field Notifications


Spring ’14 Wave Update: How to Create Holiday Scheduling in Dynamics CRM

Sonoma Partners highlight the potential problems you can hit when you upgrade your CRM 2011 code to CRM 2013 and odd things can happen, well the UI did change completely chaps.

Is your CRM 2013 Activities Tab disabled? It might be your fault!


CRM MVP Scott Durow shows you how to change business process stage using code, very useful

How to change process and stage programmatically


nice article on integrating CRM 2013 and Sharepoint
Dynamics CRM 2013 and SharePoint Server Based Integration


A new tool on codeplex to help you test you CRM 2013 JavaScript

Fake Xrm Page


A quick interview with CRM MVP Carsten Groth

Carsten Groth – Programmer, Script expert, Modern UI Tiler

Last Weeks Hosk’s Top CRM 2013 articles of the week 20th June 2014

Last Weeks Top picks


Hosk Stuff – Not CRM!

Networking will find you your next job

How to make things happen at work

Who do you work for?


Ted Talk

Malcolm Gladwell – Choice, happiness and spaghetti sauce


CRM 2013 Book Review – Microsoft Dynamics CRM 2013 Marketing Automation

This blog will review the book Microsoft Dynamics CRM 2013 Marketing Automation from packt publishing from the authors Alok Kumar Singh Sandeep Chanda 

It’s 128 pages and as you can guess from the title it’s about Marketing in CRM 2013.

To get an idea of what the books about Here are the chapters titles

Chapter 1: Getting Started with CRM Marketing

Chapter 2: Segmentation with Marketing Lists

Chapter 3: Marketing Campaigns

Chapter 4: Campaign Response and Performance

Chapter 5: Marketing Metrics, Analysis, and Goals

Chapter 6: Enhance CRM Marketing with Marketplace Solutions


Who is the book for

This book is targeted at people who want learn how to create successful market strategies using out of the box CRM marketing functionality and some Marketing Automation solutions such as CoreMotives and ClickDimensions. The book offers a step by step guide to using the marketing functionality inside CRM, it also covers some of the basic marketing concepts and ideas. The book would be useful for beginners to the world of marketing and those who are experienced in marketing but haven’t used CRM before. The book says Who this book is for This book demonstrates the capabilities of Microsoft Dynamics CRM 2013 and the associated marketplace products for practical marketing. It is an excellent guide for marketing managers, business analysts, and CRM functional experts. As such, there are no specific skills needed; however, a prior understanding of the marketing domain and CRM concepts would be useful, along with the ability to use the basics of Microsoft Office.

Chapter 1

This covers a lot of the basic marketing concepts in theory and doesn’t mention CRM at all.  This would suggest it’s a beginners marketing book because most marketer would know these concepts.   In a book so small I’m not really sure you should spend so many pages on theory Close looping Close loop marketing is a practice of capturing and relating the responses to marketing messages in order to measure the effectiveness, constantly optimize the process, and refine your message to improve its relevancy. This, in turn, increases the rate of conversion and ROI. This also involves an inherent close looping between the marketing and sales teams who collaborate to provide a single view of progression from prospect to sale

Chapter 2 – Marketing Lists

We fire up CRM and head straight into one of the most well used parts of the marketing functionality, Marketing lists

  • creating marking lists
  • populating marketing lists
  • managing marketing lists

It goes through all the functionality with screen shots and descriptions, straight forward stuff.

Chapter 3 – Marketing Campaigns

Marketing campaigns has a lot more functionality, so this chapter is quite a bit bigger We will cover the following subtopics in this chapter:

  • Quick campaigns
  • Marketing campaigns
  • Creating campaigns
  • Planning campaigns
  • Campaign activities
  • Target lists
  • Sales literature, products, and price lists
  • Executing campaigns
  • Campaign templates
  • Related campaigns
  • Tracking campaign costs

Once again this basic Marketing functionality in CRM and there are lots of blogs on this subject, so far the book is ok but fairly basic in marketing terms. A plus side for the book is it has a lot of screen shots so you won’t find yourself getting lost in CRM  Chapter 4 – Campaign response and performance This chapter covers

  • Capturing a campaign response
  • Managing a campaign response
  • Converting a campaign response to a lead or an opportunity
  • Measuring a campaign response and ROI

Reading this book reminds me of the MOC for application exam because it covers all these areas and once again we are going through the basic CRM marketing functionality. The chapter is well done with lots of screen shots and it’s very functional without much theory.

Chapter 5 – Marketing Metrics, Analysis, and Goals

We will cover the following topics in this chapter:

  • Key marketing metrics
  • Marketing charts
  • Marketing reports
  • Marketing dashboards
  • Goals and Goal Metrics

I found this chapter interesting because I wasn’t sure what kind of things you should be reporting for marketing. The book covers the Lead Funnel, which I found intriguing because I’m not sure I would have associated it with marketing but when you think about it marketing can be responsible for generating leads It covers the out of the box marketing reports, charts and showing these in a dashboards.  It goes into using Goals and setting those up which I thought I was an interesting use of goals.

Chapter 6 – Enhance CRM Marketing with Marketplace Solutions

This chapter covers

  • Marketing automation with ClickDimensions
  • Marketing automation with CoreMotives

This is where things got really interesting because we were stepping outside of the default CRM functionality and into some third party solutions.  I think this is the best chapter and shows some information that is not easily found on the internet or other sources.  This chapter also show the user how to fill in the gaps of the out of the box functionality.


This is really quite a short book and it cost £9.34 for the ebook and £16.99 for the paperback.  I’m not sure it’s great value for money considering the first chapter starts at page 21 and last page (excluding the index) ends at page 122 (out of 128).  The first chapter is also theory. The book was easy to follow and with lots of screen shots it was easy to understand and follow along using CRM.   It does cover some marketing theory but mostly it goes through the out of the box CRM marketing functionality. I would say this book is aimed at people who don’t know much about marketing and what to use CRM for their company’s marketing needs and it does a decent job of covering all the aspects.  My one critiscm would be you could get this information for free on the internet there are many blogs going through the basic CRM marketing functionality. The last chapter shows a bit of something extra going through the Market solutions of CoreMotives and ClickDimensions

Video Review

CRM MVP Question and Answer – Matt Wittemann

Today’s CRM MVP is the Reverend Matt Wittemann, he is a deeply religious man and his religion is Microsoft Dynamics CRM.  Matt is based in the USA, I like to keep people informed of the location of the CRM MVP’s, just in case there is a CRM emergency and you need to contact your nearest CRM MVP.

The reason for my waffling on about religion is because Matt is the author of the book Microsoft Dynamics CRM 2011 Administration Bible and here is a good review from fellow CRM MVP Leon Tribe

Matt has been using Microsoft CRM since version 1.2!


Matt Wittemann is a 9 times CRM MVP, here is his MVP Biography

Mr. Wittemann is an nine-time recipient of the Microsoft Most Valuable Professional (MVP) award for Dynamics CRM and the author of the Microsoft Dynamics CRM 2011 Administration Bible (Wiley, 2011). As a Summa Cum Laude graduate of the University of North Carolina (Charlotte), Mr. Wittemann began his career as a web technologist with a focus on digital marketing and corporate communications. He has been working with Microsoft CRM since 2003 as a solution architect, developer, consultant and practice leader. In 2005 Microsoft recognized one of his first CRM projects with a national award for solution excellence, and in 2006 he received his first MVP award, primarily for his widely-read blog and contributions to the nascent Microsoft CRM community. Since that time his writings on CRM have been published in numerous periodicals and websites, and he has spoken internationally about using Dynamics CRM to support effective marketing processes. As the Chief Customer Officer at ClickDimensions, Mr. Wittemann oversees the customer and operations teams with responsibility for ensuring customer success from onboarding through training, certification, product planning, community development, and technical support.

Also looking at his CRM MVP page you can see he has some talks coming up this year

Recent activities


Thanks for Matt for answering my questions

If you want to read previous CRM MVP Q&A by clicking the link on the header – HOSK’S CRM MVP Q&A



Name, current job title and social media links please

Matt Wittemann, Chief Customer Officer, ClickDimensions


Blog: http://blog.clickdimensions.com



What does an average day at work look like

At ClickDimensions, I get to do all the things I have always loved about working with Microsoft CRM. I oversee customer onboarding, training, technical support, our certification program and a number of other projects and responsibilities. So a typical day is spent talking to customers and partners helping them understand how to use CRM and ClickDimensions to achieve their marketing automation goals, troubleshooting technical issues, helping to design and test new features, writing blog articles and product documentation, answering community posts on our forums, delivering administrator training, and more. It really varies from day to day, but is always challenging and interested. The best part of my job is that I learn new things every day, even after working with Microsoft CRM for 11 years.


What different roles/Job titles have you had whilst using CRM

I have been a CRM and web technologies consultant, a Solution Architect, then a Director of a CRM Practice, a short stint as a Chief Operating Officer, and now the best title yet: Chief Customer Officer. My roles have included everything from CRM implementation, solution architecture, pre-sales engineering, technical support, developer, trainer, business analyst, project manager and team leader, integration specialist, author, speaker… Sheesh, there’ve been a lot!


What job did you did before you starting using CRM

I started off as a web developer and designer. When Microsoft introduced CRM back in 2003, it was their first web-based, fully .NET business application. My existing customers had a need for something like that, and since it was a web-based technology, it was a natural progression to working with CRM full-time.


What was the first version of Microsoft Dynamics CRM you worked with and how long have you been using Microsoft Dynamics CRM

My first paid implementation of CRM was with version 1.2, eleven years ago.


How do you stay up to date with the CRM

I read constantly and always play around with different scenarios in test environments and usually have 4 or 5 trials of CRM Online going at any one time. I like to learn hands on, and when I hear someone in the CRM community has a specific challenge, it’s always fun to see if I can figure out a way to solve it. I also follow a lot of great people on Twitter, which is a great way to get links to the most relevant new articles and stay on top of developments in the CRM world.


How do you find time to contribute to the CRM community whilst doing your job

That’s always a challenge, but in the years since I’ve started working with CRM, the community has grown up and there are lots of channels where I can participate. I really enjoy when I have a chance to participate in a CRMUG or eXtremeCRM conference and present or take part in a panel discussion. It’s just become part of my daily routine to write, tweet, blog, and more. Of course, there are some times when there are too many plates spinning, so it’s hard to stay involved at the same high level with the community, but when my schedule allows, I always jump at the opportunity.


What advice would you give to someone who wants to have a successful career in Microsoft Dynamics CRM?

My advice is to be committed to continuing to learn. The technology we work with is endless, and the ways that businesses use it is similarly infinite. Find the things that excite your interest and start there. The best CRM professionals are the ones who are passionate about what they do and always learning how to do it better, whether that is a technical role like a developer, or a business-focused role like an analyst or consultant.


What where your first impressions of CRM 2013 and what do you think now.

My first impression was that the single-page app design was very attractive but also a big change. I like the emphasis on process in the UI, but honestly I still prefer 2011’s navigation. I may be an exception in that my work is not restricted to one area of CRM or even a small group of processes, so I tend to be all over the application and like to have several windows open with different parts of CRM quickly available to me, so the single-page app design is not a great fit for how I work.


What one feature would you add to CRM 2013

Sticky navigation. If I navigate to an area deep in the Settings for example, it would be great to have a breadcrumb type navigation to show me where I am, and make it easier to get to adjacent parts of the application without having to go back to a higher-level of navigation. (There are some nice solutions on codeplex for this, by the way!)


Most annoying feature of CRM 2013

The back button in the browser, or the “save and close” doesn’t always take you back predictably to the last thing you were working on. But I’m sure the CRM team will continue to iron out the wrinkles – 2013 was a huge change, so it will get better over time.


You favourite 2 CRM blogs (I have filled the first one in for you)


Hosks Dynamic CRM blog – Of course this was going to be my first choice!

It’s hard to pick a favorite. Jukka Niraanen’s “Surviving CRM” of course has emerged over the last couple of years as a great source, but there is also the Tip of the Day, and the Microsoft Premier Field Engineering (PFE) team has a great blog called “CRM In the Field” with tons of informative technical content.


What year will Microsoft Dynamics CRM have more customers than Sales force

One year after Salesforce finally gets acquired by Oracle.


Are you doing more CRM projects with CRM online?  Do you think it will all be online in the future

We are seeing a greater percentage of our customers opting for CRM Online. Online has definitely continued to grow in proportion to on-premise. However, I think it will be ten years before the technology addresses all the needs that on-premise can address. They are not just technical needs – mostly they are business, regulatory and integration needs that keep customers in on-premise scenarios. But eventually the cloud will answer those concerns as well.


What is the best tool/solution you have used recently

I’m guessing I’m not supposed to tout ClickDimensions here, right? Of course I love our solution, and use it every day. My favorite part is our GoToWebinar integration which makes my life easier in tracking and following up with people who have gone through our training academy.


As far as another solution that is my favorite, I’d have to say that I really like what the guys at North52 are doing. I wish their solution had been available on CRM projects I was doing 5 or 6 or 10 years ago – would have made my life a lot easier!


What CRM certifications do you have, do you try and keep up to date with CRM certifications

I have had many of the CRM certifications at one time or another: Applications, Installation & Configuration, Managing Microsoft Dynamics Implementations, Customizations, etc. I try to keep at least one or two of them current – but I’m a little behind right now!


How important is it to have good business analytical skills working with Microsoft Dynamics CRM.

I think it is critical to have good BA skills. A good BA tries to understand what value a business hopes to achieve from implementing a technological solution. Whether you are an architect, developer, support engineer, or consultant, if you can’t connect what you are doing to the business’s idea of value, then it doesn’t matter how brilliant your work is. At the end of the day, it is all about driving value to the business.


How useful is it to have programming knowledge to become a good Microsoft Dynamics CRM Professional?

Developers are essential, and the more familiar they are with the CRM SDK and the application, the better. But for me, I’ve always been just a hacker when it comes to programming. It has been more important in my career to understand coding and how it works and plugs into the overall solution, than to actually be able to write all the code myself. Of course, it’s always fun when I have the chance to do that!


What knowledge/experience do you have with software/systems which integrate with Microsoft Dynamics CRM e.g. (sharepoint, SQL Server, Scribe, Etc)

I’ve worked with all of these technologies over my career. That’s one of the best things about CRM, and one of the most challenging. We need to understand and be able to work with a very deep stack of technology, from Windows Server, to IIS, the .NET framework, SQL Server, Active Directory, firewalls, even Excel and Outlook. I was fortunate to spend several years early in my career working for a company that did managed network services and I learned my way around all of those technologies pretty well. That proved to be invaluable in my CRM work, where I did early SharePoint integrations, used Scribe for integration and migration work, and am always in SQL Management Studio.


How often do you travel as a Microsoft Dynamics CRM Professional?

I used to travel a lot more when I was a consultant and implementer. I’m fortunate to be able to work from home now in Charlotte, North Carolina, and visit our Atlanta headquarters a couple of times per month. Now I can enjoy traveling to Convergence, CRMUG Summit, eXtremeCRM, or the MVP Summit more since I’m not on the road for work all the time.


Can you see yourself not using CRM in your career in the future

It’s hard to imagine, but I recognize that the technology world does not stand still. The applications that businesses used in the ‘90s have largely vanished, and perhaps that will happen someday with CRM. But maybe I will be retired before then!


What is favourite part of being a CRM MVP

The best part is the camaraderie with the other MVPs. When I first became an MVP there were only a handful for CRM, and now there are dozens from all over the world whom I have the privilege of calling my friends. Since we all do similar work, we face the same challenges and experience similar triumphs, so there is an immediate rapport amongst the group that I haven’t experienced elsewhere.


What are your hobbies outside of CRM

I think I have heard this word “hobby” before. Is that something like golf or knitting? Maybe I will have to do some research J


What was the last book you read and what was the last film you watched

Reamde by Neal Stephenson. (Yes, that’s the right spelling. Neal Stephenson is incredible! You have to check out Cryptonomicon and Anathem, two of his best books).


I watch a lot of movies, but I’ve really been enjoying watching the History channel show “Vikings”. I think I have a lot in common with Ragnar.


Has CRM ever got you in trouble with your partner/family.

That’s a great question! Yes, I would definitely say that the long hours and travel have at times been, er, problematic. But I’m fortunate to have a very patient wife and kids.


Have you friends ever told you to stop talking/tweeting/blogging about CRM?
Well, the friends that have stuck with me over the last eleven years are probably used to it by now, or they have learned to tune me out.


What does your partner/family member(s) think of CRM
They think CRM is boring, but it has put food on the table for a decade, so I think they are grateful that I do this “boring” work! J


Tell me something interesting/unusual about yourself

My university degree is in Art History. This has obviously been very useful to me as a CRM professional!


Who is the first CRM MVP you remember reading/seeing

John O’Donnell (who’s now a technology evangelist at Microsoft) and Matt Parks were the two CRM MVPs I read and interacted with online before becoming an MVP myself. They’re kind of the grandfathers of the CRM MVP community, or maybe the uncles J


Tips for someone who wants to become a CRM MVP

Share what you learn and help people solve problems while being passionate about your work. That’s not only a great prescription for becoming an MVP, it’s a great way to have a happy and rewarding career.

Quickfire questions (choose one option and no explanation)


Steve Jobs or Bill Gates

Gotta be Gates

Javascript or .NET


Internet Explorer/Chrome/Firefox/Safari


Wine/Beer/Soft Drink

Yes please

Certifications or Use CRM


twerking or tweeting

Tweeting. I’m not even sure what that other one is.

books or ebooks


save or autosave


OnLine or On Premise


Windows 7/Windows 8/Linux/Mac/Other


work from home or work from office


Miley Cyrus or Billy Ray Cyrus

Absolutely neither



Zero Inbox/Overflowing Inbox


Early Bird/Night Owl

Night owl

Do Today/Do Tomorrow


CRM Developer/CRM Consultant


Hot Weather/Cold Weather


Half Full/Half Empty

Half Empty

CRM 2013 – Great Video resource knowledge base

If you a twitterer and use it to find out useful CRM articles then you will have seen lots of tweets from SlowXRM who tweets a lot of great stuff.  It’s interesting to find out his proper name isn’t slowXRM

Christophe Djellal – Paris, France

Recently he asked me if I minded having some of YouTube videos from Hosk CRM Dev

Here is the link to the training resource/knowledge base


slowxrm knowledge base

The reason I am featuring it on my blog is because the information is stored in a great way.  On the left you some main sections and then in the middle you have lots of keywords.

When you click on either a keyword or navigation topic on the left it takes you to another page.  I click on development, then you get a link to more


Chapter 9: Development

Web Resource 4
JavaScript 5
Plugin 7
OData 1
FetchXML 1
Misc (Development) 10

Then I clicked on Plugin and it shows you the videos from youtube, views and likes.

slowxrm dev

SlowXrm has done a great job organizing the videos into logical areas and it’s a great tool to learn parts of CRM and the new functionality.

The only area it could be improved would be to have a search facility.


There is a section where he explains, it was interesting to find a bit more about him

For Those Who know my work in terms of SEO May know That I edited the last video compilations Few Years Devoted to learning Microsoft Dynamics CRM. With thesis Successes and Become (MCT certified Trainer) Between time, I started to create an ever more comprehensive and happy Especially more dynamic. And I published a knowledge base was web page (and not just a static list on my blog) Which Will Be updated over the water: new happy new listings, redevelopment … At the output of a whole bunch of new features ( SP1 / Spring’14), I propose a first version of this “Microsoft Dynamics CRM Knowledge Base Video”. Obviously I’m always taking all the comments to help me That May Improve the Service offert (almost 700 videos listed today).All this WAS the carried out work to Contribute to the democratization of this technology platform All which I never pulls Especially not me and to pay tribute to all creators happy.1000 times thank you to ’em Both community for sharing, it is Primarily thanks to Them That I have today Some knowledge on the subject (almost 8 years!)
It’s a great resource for CRM videos and a good job.  I recommend having a look at the knowledge base and finding the useful videos

CRM Wages in the UK 2013 – Find out How Much You are Worth in 2014

Nigel Frank are one of the larger CRM recruitment agencies in the Dynamics market place.  They do a yearly survey and persuade people to fill in the survey by offering the winner a Surface or some other gadget.

I remember one of my previous employers saying customers only ever replied to questionnaires if there was a chance of winning a gadget.

Nigel Frank sell the data with the tantalizing title

Find out How Much You are Worth

The data is collected fro 17636 Dynamics Professionals in 130 countries and does go into more detail than just salaries so I would recommend downloading the survey results from the link below


The results were taken from Feb 2013 to Dec 2013 and overall we saw an average rise in salary of 2.5% which sounds about level with inflation.

I am going to cherry pick what I think are the most interesting statistics and findings from the report.  The report is based on dynamics prefessionals, 2205 in the uk, a third of them in London, 20 percent in Midlands and East Anglia (that seems a slightly odd two to bunch together)

crm wages 1


Lets start with Juiciest bit first, here are the average wages in 2013 for Microsoft Dynamics CRM.  I like the way it has been spilt up into Junior, Mid and Senior.

crm wages 4

crm wages 5



33.3% of respondents experienced a pay rise post certification.

So there is a good reason to get studying for the CRM 2013 certifications (check out my page here to help for the MB2-703).  So a bit of study for a 33 percent chance of a pay rise, it’s gotta be worth it.


On the Move

35.4% of global respondents plan to leave their jobs in the next 12 months; 45.1% in the UK.

It seems the fear of recession is receding and people are feeling they can move jobs more freely with almost half the dynamics workers in the UK looking to move in 2014.  I can hear the recruitment consultants licking their lips.

Below is an interesting table, showing you how long Dynamics people had been in their current position.  They don’t hang around long

crm wages 2



On the Bench

39.9% of Partner respondents in the UK spent more than 30% of their time
‘on the bench’ compared with a global average of 27.6%. However, these
same consultants expect to spend less than 25% of their time in 2014 not
working on clients’ sites.

I was suprised that in the UK dynamics workers spend 30% of their time on the bench, this seems like quite a high number.


Working from Home

This report had so many interesting snippets.

22.5% of UK Partner professionals work from home at least 3 days a week.
This compares with the US Partners, 40% of whom work from home a
minimum of 3 days a week. The US is the most progressive country with
respect to working from home, in recognition of the scarcity and wide
geographical spread of talent


Job Searching

So we know there are lots of dynamic workers on the move but how are they finding these new opportunities.    30 percent are personal contacts, so this should be some incentive to get networking in person and in LinkedIn if you want to move jobs.

I was quite surprised that recruitment consultants only contributed 27 percent but this must be bumped up through people using Job Boards because these are usually recruitment consultants posting those positions.

LinkedIn I should think is responsible for people contacting companies directly and I should think this will grow in the future as will companies doing direct recruitment

crm wages 3

Hosk’s Top CRM 2013 articles of the week 20th June 2014

Thumbs up people you have been fantastic from Monday to Friday and will be rewarded with two days off


Article of the Week

This is my article of the week because it’s a very useful new piece of functionality that has slipped under the radar of the CRM 2013 SP1 release.  It’s new functionality that’s easy to implement.

Custom State Model Transitions in Spring Release for Dynamics CRM 2013

The Best of the Rest


did you know you can add the timer control to other entities?  See how you use in the Case entity and then put it where ever you like

Add a timer control to the Case form to track time against an SLA

How to stop saves in Javascript CRM 2013

CRM 2013 – Client API: Save Event Arguments

Great answers from the CRM Master Adam Vero

CRM MVP Question and Answer – Adam Vero

I always wondered (but never actually had to do it) how to stop a workflow using code

CRM 2011: How to Cancel/Terminate Workflow Programmatically using C#

Test yourself with these questions on security for the MB2-703 – CRM 2013 customization and configuration exam

MB2-703 – CRM 2013 Customization and configuration exam questions

Good piece of Javascript best practice

JS Link: Avoid Polluting the Global Namespace

The Hosk creates his first tool and it will give a guid in the palm of your form

CRM 2013 Tool – Hosk’s CRM 2013 Guid Getter

Javascript best practice, create a common library.

Improving CRM JavaScript Code with an Xrm.Page Common Library

Learn about the different system job views

Microsoft CRM System Job Views Explained

Who are these mysterious users who update things in CRM.

Explaining the built-in SYSTEM and INTEGRATION users


Logging and handling, handling and logging

Logging and Handling Microsoft Dynamics CRM 2013 Exceptions – Part 2


A new ebook from Microsoft on their new marketing functionality

New eBook: Increase your impact with Microsoft Dynamics Marketing



A review of Hosk’s new tool

CRM 2013 Tool Video Review – Hosk’s CRM 2013 Guid Getter



Some quick fire test questions and explanations

CRM 2013 – MB2-703 – Quick Fire Security Test Questions


Some exam like questions and explanations

MB2 703 – CRM 2013 Customization and Configuration Security Exam Questions 


Last Weeks Top picks



Ted Talk

Some quick tips, do you know space bar jumps down internet pages!

10 top time-saving tech tips


Jamie Oliver Ted talk about teaching children about food

Teach every child about food


Hosk Stuff – Not CRM!

You can fail but you are not a failure

Hello Monday – Nice to see you again

This one change would make LinkedIn Awesome

Father’s Day is all about drawing dinosaurs


CRM 2013 Tool – Hosk’s CRM 2013 Guid Getter

Inspired by the Advanced Find on record forms for CRM 2013 tool on codeplex, I thought I would also add a tool of my own which would get the guid of a record.

Getting the guid of a record is one of the boring manual jobs I have to do when testing my plugin code and there are many ways to do this

Quick way to get a guid in CRM 2013

video of getting guid

but I wanted an easier way and I was also interested in creating a project on codeplex to see how that process worked.

So here is the project



Basically the tool doesn’t do much apart from show the guid in the form notification area of the record.  To use it you install the managed solution



Then you will see the option on all default and custom records.  To find the button click the 3 dots



Then when you have clicked the button the guid shall magically appear



The hardest part of the whole process was getting GIT to work so I could upload the source files.

So I can proudly say I have created a tool, now all I have to do is create a tool which does something more useful.