A user posted on the CRM forum a question asking if there was a CRM 2013 handbook
Now there isn’t a handbook that’s for sure but there is quite a lot of information but it’s in separate locations and a bit confusing as to what you will need.
So there isn’t a CRM 2013 user guide but what have got
Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online Implementation Guide
Microsoft has a CRM customer centre which is a great place to start and this has ebooks, videos and online articles to help get you started and I will admit it’s not a PDF you can print out but really once you have got use to CRM I don’t think you would need to print it out and think of the tree’s people
http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx
and in there they have some videos and ebooks/pdfs and top tasks
www.microsoft.com/…/get-started-best-bets.aspx
they do have a special section for ebooks, although they are more like short guides rather than a book
http://www.microsoft.com/en-us/dynamics/crm-customer-center/ebooks.aspx
CRM 2013 eBooks
eBook: Change a business process
eBook: What’s changed in this version?
There is the Training and Adoption kit for CRM 2013
which seems to show the same details in a slightly different way.
If you want a more detailed list of Dynamics CRM Help and Resources the this link is pretty good
http://rc.crm.dynamics.com/rc/2011/en-us/Dynamics%20CRM%20Help%20and%20Resources%20Datasheet.pdf
OR you have these links
Find everything you need to know to manage the system every day
Get info about planning and deploying Microsoft Dynamics CRM
Customize Microsoft Dynamics CRM to match your business needs
Get info designed for IT pros who administer Microsoft Dynamics CRM
Get developer resources and see sample code
Finally, you want a book, here’s a book (sort of, a website really)
there is this a free online book from powerobjects has a good mix of basic stuff and some CRM admin
