CRM MVP Question and Answer – Demian Adolfo Raschkovan

Today we say Hola because this weeks CRM MVP is currently residing in Spain (although he is from Argentinian stock).

He supports an average football team Getafe (although they are better than Ipswich as most teams are) who are hovering above the relegation zone, so it will be a nervous weekend for Demian coming up.

Not only has Demian won to MCC awards (you get this for answering lots of forum questions), an MVP, he is also a MAP  (Microsoft Active Professional) 2014.   This is a local distinction in Spain, which rewards partners communities in Spain and other countries.

He also deserves respect because he used CRM version 1.2, which I believe was a notebook with a calculator sellotaped on to it.  CRM 1.2 is also known as evil CRM, which instead of helping you with CRM did everything it could to stop you 🙂


Here is Demian’s CRM MVP Biography

Microsoft Community Contributor (MCC) awarded in october 2012 and january 2013

Technical consultant with extensive experience in Microsoft Dynamics CRM and Microsoft technologies. 
I am currently working at Development and Technical Solutions Architect for Infoavan Soluciones, a Microsoft Dynamics CRM Gold Certified partner in Madrid, Spain.
I worked in more than 60 CRM implementations in different positions (as developer, project leader, etc) and different areas (banking, construction, telecommunications, engineers, services, etc.). I also worked in some international projects.
I am passionate about CRM and all the possibilities that Microsoft Dynamics delivers, and I have a CRM blog (in Spanish). I also collaborate in other blogs and forums in Spanish: and (Microsoft Spanish CRM Forum).

Here are some Rockstar highlights

demian rockstar 1


demian rockstar 2


demian rockstar 3

Thanks for Demian for answering my questions, greatly appreciated

If you want to read previous CRM MVP Q&A by clicking the link on the header – HOSK’S CRM MVP Q&A



Name, current job title and social media links please
Demian Adolfo Raschkovan
Dynamics CRM Technical Specialist, Infoavan Soluciones
Twitter: @demian_rasko

What does an average day at work look like
Prepare my children to school
Walking to work (4 minutes)
Working with CRM all day
Breakfast at 10:00 (at work)
Lunch at home
Every day I find a new cool stuff around Dynamics CRM and Microsoft stack and I think to implement in my next project, the problem is that I don’t start a new project every day, so I have to wait to finish the actual ones, to use this new cool stuff. If I cannot use it, I blog it to test and learn it.
When I finish, I get back to home, sleep my children and start blogging, tweeting and online training.

What different roles/Job titles have you had whilst using CRM
Developer, Developer, Developer
Project manager
Solution Architect

What job did you did before you starting using CRM
Developer in 3d Games, and with ASP.NET/SQL Server web sites and Windows forms solutions.

What was the first version of Microsoft Dynamics CRM you worked with and how long have you been using Microsoft Dynamics CRM
I started with the 1.2 version (more than 8 years ago).

How do you stay up to date with the CRM
Tweeting, Bloging and participating in online communities like MSDN and Dynamics forums / Spanish community.
I also try to learn the lasts developing technologies.

How do you find time to contribute to the CRM community whilst doing your job
I just have time when my children are sleeping, so I need to take them to bed, and then I start my “Community” life.

What advice would you give to someone who wants to have a successful career in Microsoft Dynamics CRM?
Learn and share your knowledge. When you share knowledge, you also learn and grow as a professional. Always say the truth to all the customers, be open and try to explain everything to customers helps you to finish your projects successfully.

What where your first impressions of CRM 2013 and what do you think now.
I started with the 1.2 version, and if see the solution today, It’s just awesome! I think Microsoft made not only have the best CRM solution in the market, it’s also the one who makes the best changes in the solution. If I see to the future, I think Dynamics CRM will take advantage of other competitors. The big changes in CRM 2013 are in the User Interface, and I think it’s more clean, fast and nice.

What one feature would you add to CRM 2013
Inline editing in all the subgrids, like in Qoutes.

Most annoying feature of CRM 2013
Why I cannot add security roles to field level security profiles?

You favourite 2 CRM blogs (I have filled the first one in for you)

            1.  Hosks Dynamic CRM blog
            2. (Tanguy CRM Blog) – Best Tools for CRM
3. (this is an old one, not active right now)

What year will Microsoft Dynamics CRM have more customers than Sales force
I’m not following the numbers but my background is Technical and I think Microsoft is winning in this part.

Are you doing more CRM projects with CRM online?  Do you think it will all be online in the future
Right now, my customers select more OnPremise, but there is a movement to change this wave, and more and more customers want to go to the cloud. I think that the online option will increase, but the Onpremise implementations will stay there for a long time for some kind of customers.

What is the best tool/solution you have used recently
XrmToolbox and RibbonWorkbench, kingswaysoft, and XrmServiceToolkit

What CRM certifications do you have, do you try and keep up to date with CRM certifications
CRM 3.0, CRM 4.0, Dynamics CRM 2011 and 2013. I also passed Sure Step exams and presales assessment. I want to take this year the application and installation ones (in 2013 I have only the customization exam)

How important is it to have good business analytical skills working with Microsoft Dynamics CRM.
It’s important to have profiles in the projects that have technical skills, but more important is to have someone that understand the customer needs, so you can focus your technical solution to that requirements. Sometimes the best technical solutions, doesn’t fits with customer needs, so the project fails.

How useful is it to have programming knowledge to become a good Microsoft Dynamics CRM Professional?
It’s important but it is not required at all. It is very useful because in almost all the CRM projects you need some kind of development, but you can be an excellent CRM professional with no programming knowledge at all.

What knowledge/experience do you have with software/systems which integrate with Microsoft Dynamics CRM e.g. (sharepoint, SQL Server, Scribe, Etc)
Each project is different, but almost all the project needs some integration. Depending on the volume, the time gap and the systems to integrate, I used a lot of different solutions. From custom development (mostly used) to kingswaysoft, online integration with web services, Dynamics Connector, etc.

How often do you travel as a Microsoft Dynamics CRM Professional?
More or less twice a month.

Can you see yourself not using CRM in your career in the future
No way!

What is favourite part of being a CRM MVP
MVP Summit!

What are your hobbies outside of CRM
Running, Tennis, watch Football and travel

 What was the last book you read and what was the last film you watched
Toy Story and Toy Story, my daughter….

Has CRM ever got you in trouble with your partner/family.
Every night…when I turns on my PC at home…

Have you friends ever told you to stop talking/tweeting/blogging about CRM? What does your partner/family member(s) think of CRM
Yes, sometimes, but I really love it and if I find anybody with interest to talk about technology, I cannot stop. My 3 years old daughter already “played” with moca in her Surface 2 tablet.

Tell me something interesting/unusual about yourself
I was born in Buenos Aires, Argentina, and I lived in Madrid, Spain for the last 12 years. I really love football and I go every Sunday to the Stadium to watch my favorite team (Getafe).

Who is the first CRM MVP you remember reading/seeing
Marco Amoedo (now in Microsoft UK)

Tips for someone who wants to become a CRM MVP
Just start sharing knowledge, and collaborate with others. One important thing is to do it for a long time, with no stop, at the end Microsoft recognize people who really want to help others.

Quickfire questions (choose one option and no explanation)

Steve Jobs or Bill Gates

Javascript or .NET

Internet Explorer/Chrome/Firefox/Safari

Wine/Beer/Soft Drink

Certifications or Use CRM

twerking or tweeting

books or ebooks

save or autosave
Save (I’m from the old school)

OnLine or On Premise
Windows 7/Windows 8/Linux/Mac/Other
Windows 8.1
work from home or work from office
From office

Miley Cyrus or Billy Ray Cyrus


Zero Inbox/Overflowing Inbox
Overflowing inbox

Early Bird/Night Owl
Early Bird

Do Today/Do Tomorrow
Do Today

CRM Developer/CRM Consultant
CRM Developer

Hot Weather/Cold Weather
Hot Weather

Half Full/Half Empty
Half Full

6 thoughts on “CRM MVP Question and Answer – Demian Adolfo Raschkovan

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