A customer asked me what support there was for CRM 2013 online, in some ways this is a tricky question because I know there is so much free online resources of information on CRM 2013 and if you just type do an internet search for any question you have you will get lots of answers but what are the offical support offerings from Microsoft.
Not to mention the CRM forums which I have answered lots of questions on recently and often the people answering questions on the CRM forums are either CRM MVP’s, Experience CRM users or Microsoft Technical staff. This is a very good free resource available to users.
I also new about opening support tickets with Microsoft, they are often not very quick but they do usually resolve the issue once they get to work on it (and you have proven it’s not your customizations causing the problem)
Whilst search for support options I found this handy section on the url below
Microsoft Dynamics CRM 2013 Online support offerings
Microsoft Dynamics CRM Online support provides flexible, industry-leading support, services, and resources that enable users to quickly address technical issues, deepen their professional expertise, and maximise ROI. CRM Online support lets you choose a plan that best meets your business needs, and gets you back to work faster whenever issues arise.
Unlimited technical support
Service delivery manager
Self-help tools & community forums
Note This capability is available only to Microsoft Dynamics CRM Online customers that subscribe through the Microsoft online services environment. Professional Direct Support for CRM Online is available in limited geographies of the United States, United Kingdom, and Canada.