I have seen this question pop up quite a few times on the Microsoft Dynamics CRM forum where people are asking how to reports bugs to Microsoft, of course these are not always bugs but sometimes there is one.
I thought I would write a blog to let people how to do it.
The place to raise enhancements is Microsoft Connect
Contact Technical Support
Microsoft Dynamics CRM Online
Microsoft Dynamics CRM 2013
Microsoft Dynamics CRM 2011
Contact Technical Product Support for Microsoft Dynamics CRM (On-premises)
Microsoft Dynamics CRM Volume Licensing
Contact Technical Support for Microsoft Dynamics CRM Online
Working with Microsoft Support for Dynamics CRM Online
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For help and support information, see Microsoft Dynamics CRM Customer Support.
What is the Microsoft Dynamics definition of an incident?
You can submit a formal Technical Support incident when you experience a problem such as an error message or broken functionality while using Microsoft Dynamics CRM if you believe the problem is caused by a Microsoft product or service. If youâ€™re experiencing multiple but separate problems, submit a separate Technical Support incident for each problem.
Technical Support will not provide general guidance or advice on using or customizing Microsoft Dynamics CRM. For general product guidance and advice, visit the Microsoft Dynamics CRM Resource Center or the Microsoft Dynamics CRM Forums.
Did you ever get an answer on where to report bugs? I’m so tired of running MS support cases and always get the same answer: wait till next (or future) rollups. This is especially relevent to CRM Online 2016 updates, where I struggle with a lot of unexplainable bugs.
I’ve never understood why we can’t use connect to report in bugs, so other CRM consultants can vote on the bugs because they also see them.
There is no other place to report bugs. It’s a ridiculous system because what other support desk works like this. They should have an area where people can search for existing bugs to see if their problem is the same and reduce calls by at least 50 percent.
I can only assume Microsoft doesn’t want to publish the amount of bugs reported.
This is an area Microsoft can do a lot better