Book review – Microsoft Dynamics CRM 2011 Application Design

I was given a free copy of the Microsoft Dynamics CRM 2011 Application Design book by Mahender Pal who is one of the splendid CRM MVP’s that contribute a great deal to the CRM community.

CRM books are usually either user manuals or maybe an Administrator guide so I was pleasantly surprised to find this book is aimed more towards the CRM developers/ CRM Consultants and for people who want to do some customization of CRM.

The book started with a fairly standard chapter on CRM, a bit of a waste of time but perhaps it helped the writer get into the flow of things.

There are some really good parts in the book and one of the real plus points is it goes through problem and then shows the solution the author would create and explains his reasoning.  This is useful because it allows the reader to understand the choices and how it helps provide the solution needed.  I think I would have really found this book useful when I was starting out as a CRM developer.

The other major plus point about the book is it goes through examples of different types of CRM customizations and different parts of Microsoft Dynamics CRM.

  • Marketing
  • plugins
  • sub grids
  • Silverlight
  • Mobile Client
  • custom workflows

The book gives you a great insight how an MVP would tackle a project, which in my opinion is as valuable as the technical examples.

One of the downsides of the book (and books in general) is by the time the author has published the book Microsoft Dynamics CRM 2011 has already made distintive leaps forward which makes some of the solutions potentially a little bit dated in the world of Polaris and Orion.

Also for people who have done some CRM development then you might find pages of the book not particularly interesting as they parts of the CRM system you are already familiar with.

Overall the book is a very practical and insightful look into developer solutions in CRM 2011 and there will be something useful and interesting for everyone who has to work with CRM.  The book is well written, easy to read and follow.   I liked the idea of going through a problem and solution because this offers you an idea of how Mahender creates CRM solutions, it also offers you an example CRM solution and personally I find it easier to work with examples rather than just reading about CRM.

It doesn’t suffer from a lot of boring wasted pages, the first chapter is a bit dull but the rest of the book gets down to business

Overall I found it an interesting book, well laid out and easy to read.

Congratulations to Mahender who shows why he is a CRM MVP.

The book can be found on packt website, click this link 

or you can buy on

Amazon also has a few other reviews which will allow you to get a good idea what other people think of the book, which is always useful.


5 thoughts on “Book review – Microsoft Dynamics CRM 2011 Application Design

  1. Dodd April 1, 2013 / 8:17 pm

    Depending on the publisher, he might be able to put out a second edition with the new UI/coding standards. Hopefully someone will address these new design elements, as there has not been a single technical guide beyond the new SDK and a few blog articles…


  2. Free iTunes Codes Generator July 14, 2013 / 4:37 pm

    excellent publish, very informative. I’m wondering why the other experts of this sector don’t notice this.
    You must continue your writing. I’m sure, you’ve a great readers’ base already!


  3. Nikhil September 2, 2013 / 5:39 pm

    Reuesting you to please provide me an e-copy of this book. Thanks for helping me.


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