CRM 2011 – adding the CRM Outlook add on in windows 8 needs Windows Identity Foundation manually enabling

If you have a new laptop and try and install the CRM 2011 outlook client then you will probably get an error when Outlook tries to use the CRM 2011 discovery service and display the different organisations you can add to outlook.

This is what happened

Windows 8 installed and Microsoft Office installed

I downloaded the Outlook Client add on

Installed the outlook client addon and then applied rollup 10

When you open Outlook it will pop up the CRM configure Organisation screen which asks you to put in the url of your CRM server.

It’s at this point you get an error saying it cannot connect to the discovery service.

So far I have had 3 Windows 8 installation and this problem has occurred on all 3 and for some reason by default the Windows 8 installation does not have the Windows Identity Framework.

To resolve this problem you need to enable Windows Identity Framework 3.5 and this took me a while to find but that was only because at the moment Windows 8 is different

1.  You need to get to the control panel (here are some ways here)

2.  Go to Programs –> Turn Windows features on or off

3.  Enable/tick Windows Identity Foundation 3.5 and press the OK button


You should now be able to continue with your CRM 2011 Addon installation and go back to the CRM configuration tool, put in the url of CRM 2011 server and pick the organisation

5 thoughts on “CRM 2011 – adding the CRM Outlook add on in windows 8 needs Windows Identity Foundation manually enabling

  1. Javier martinez January 15, 2013 / 7:53 pm

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