CRM 2011 – Failed to get priv user group information

I had a bit of fundamental CRM 2011 error today, no one could log on and a Microsoft CRM error report was filling the screen

Error Description:

Failed to get priv user group information. k = 4e7a1c5a-197e-df11-b9f6-00155d6a7c15 privUserGroupId: 0ce4ba01-99f4-4125-b14c-922c6ea67209, localSystemAdGuid: 00000000-0000-0000-0000-000000000000, Exception: Microsoft.Crm.CrmSecurityException: Could not find GUID for hosk

I think I have had this error before but I couldn’t find much when I did a google search.

Basically when you get an error which effects all users and is a security guid/id error it’s almost always due to the CRM 2011 Async service and for some reason it won’t be running.  There can be lots of reasons for this, things like the servers being restarted and the CRM servers kicks in before the domain controller, password on the CRM async service  expiring.

So I logged onto the server and restarted the CRM 2011 services

there are four or so services and they all start with Microsoft Dynamics, start them up.


I also restarted the CRM website just for good measure

6 thoughts on “CRM 2011 – Failed to get priv user group information

  1. MKG September 24, 2012 / 1:32 am

    Try IISReset and reset all the CRM Services also.


  2. blade March 6, 2013 / 2:35 pm

    Did U resolve problem?



    • Siva Kakarla February 20, 2015 / 2:54 am

      I have resolved the issue by adding the PreferredDc Registry Key. Let me know still if didn’t resolve after adding same.


  3. Maxime July 2, 2015 / 11:52 am

    It’s solved my issue, Thanks!!!


  4. jeremy July 2, 2015 / 4:25 pm

    Hey All, I am having the same issue and mistakenly have now changed the sync svc password. Any help would be appreciated.


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