While studying for the CRM 2011 installation exam, I was reading about installing the CRM Email router, it was interesting to read the information because the previous month I had been wrestling with installing and setup the email router.
Installing the email router is easy, configuring users is easy, working out how to setup a profile in Exchange was very tricky (because I have never had to do anything with exchange).
When you setup the Email router you need to set a incoming and outgoing profile, this profile needs to have permissions to send emails on behalf of the queues and users in CRM which want to use the CRM Router rather than outlook too send and receive emails.
In the chapter on setting up the Email router, it had some useful information. Another thing I had a few problems was the different version of exchange, you need to put in different urls for different versions of exchange.
Incoming Profile Server Locations
Depending on the e-mail server type, the server location is specified either as a URL or a computer name.
The following table shows the format required for the server location for each email
|Server Type||Protocols Server Location|
|Exchange||Server 2003||WebDAV http://MAIL1|
|Exchange||Server 2007||WebDAV http://MAIL1 (http://mail1/)|
|Exchange||Server 2007||Exchange Web Services http://MAIL1/EWS/Exchange.asmx|
|Exchange||Server 2010||Exchange Web Services http://MAIL1/EWS/Exchange.asmx (http://mail1/EWS/Exchange.asmx)|
|Exchange||Online||Exchange WebServices http://MAIL1/EWS/Exchange.asmx (http://mail1/EWS/Exchange.asmx)|
|POP3 POP3 MAIL1||For the WebDAV protocol, do not include a path such as /owa or /Exchange after the server name. If SSL is used, replace http with https.|