CRM 2011 – Object doesn’t support property or method ‘$2X’

One of the users was getting this error

“Object doesn’t support property or method ‘$2X’

when they were opening an account or possibly other entity from outlook.

It was quite an unusual error because only one user was getting the error and it wasn’t happening when they used the web browser.

After looking around I finally found the solution on this forum and the answer highlighted below

1. Close Outlook and IE

2. Open IE and delete temporary files (Make sure to uncheck “preserve favorites website data”)

3. Now if you open outlook, you might see that On the Grid’s Ribbon is loading… WAIT for it to load

4. Problem should be solved now.


I think the problem was internet explorer was caching some files which may have had incorrect javascript in.

This resolved the problem for me so I thought I would share it