CRM 2011 – How to add/change resolution types for cases

Someone asked me today how to change or add resolution types to a case, he said he had been looking for this field but just couldn’t find it.

They had tried opening the Case Resolution entity but you cannot edit anything on that entity.

So where was it getting this value.

It is a bit odd but it also makes sense once you know where to look.

The Resolution Case types are values from the Status Reason field.  In the Resolved Status section

So if you want to add more resolution types then this is where you add them

 

 

One thought on “CRM 2011 – How to add/change resolution types for cases

  1. Alejandro June 10, 2014 / 9:14 pm

    Thanks!

    Like

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