CRM 2011 – Pending Email warning

I was getting the Pending email warning message today when I logged into CRM.  This message will appear if you have some emails which haven’t been sent.

After a week of this message I finally decided to do something about it, I couldn’t figure out what emails I might have in CRM which wouldn’t have been sent.

I then remembered I was trying to set up an automatically email workflow, which sent a reply to customers when they emailed the support email address.  I had been using my email address for testing.

So where do you find these pending email messages?

I first did an advanced find for emails message with a status of open.

I then put on my thinking cap and realised these would be system jobs which have been suspended.

So I went to Settings –> System Jobs and changed the view to Suspended System Jobs.

I had four email messages postponed until 30/12/9999

I have no idea why Microsoft has set this mad postpone date for a date so far in the future, why doesn’t it just cancel them or perhaps try them again a day later.

You can select the message and choose resume or if you aren’t bothered about them you can cancel them.  If you are really annoyed you can even delete them but it’s better to cancel them because then you will still have some evidence of them if you delete them all traces of them are lost forever.

You will then be rid of the annoying message, unless you haven’t got email settings setup correctly and then they will soon get back into suspended state.  If that is the case you need to check the email settings for the user who is trying to send the email or the user the workflow is trying to send the email on behalf off, you can either choose to set them up using an email router or outlook.