CRM 2011 – Import stuck on submitted

A quick problem occured for me today.

I was trying to import some records, I had selected the file, selected the entity and run through it all before pressing the final OK button.


Then the import just stood there with a status of Submitted.


I knew the import process was run as a system job by the Asynchronous service.  I doubled clicked on the import and saw the job was waiting for resource.

logged onto the server and found the Async service had stopped.

After restarting the service it quickly imported the file.


The problem with the Async services is they can sometimes stop working but this is obvious to begin with because the CRM website is usually working.

It’s a pity CRM doesn’t have something inside CRM where you can check to see if this is working.

Does anyone have a system they use to email themselves or a solution to the Async jobs stopping working.

I see you can start a problem if it doesn’t restart on the second time of asking, so you could make a program to update something in CRM or perhaps send an email out to certain people.


3 thoughts on “CRM 2011 – Import stuck on submitted

  1. Eni Elezi February 14, 2012 / 1:40 pm

    It is a shame there isn’t an Async Service status option in CRM UI. I think I am going to create a little tool as shown here, and set the service to automatically restart


  2. Mike March 16, 2012 / 1:47 am

    I usually create a small .vb script to run via Windows Script Host to check and alert if a service stops with an option to restart if necessary. It could be extended to post an alert in CRM somewhere (perhaps either as a task or as an Announcement).


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