CRM Market Share predictions for 2018

I read a blog post about the predicted CRM market shares for 2018 and I wasn’t convinced of the figures, especially after reading and writing about the update for Q2 in 2012 for Microsoft Dynamics CRM 2011.

The full market share article can be read here I have just copied the image below and here are the interesting stats

• Salesforce  is the most popular cloud-based CRM software, claiming 14.8% of the entire CRM software market. According to Trefis, Salesforce’s market share is expected to reach around 24% by the end of 2018.

• Microsoft Dynamics CRM – Analysts expect the total revenue from Dynamics CRM and ERP to reach $2.5 billion by the end of 2018.

• SAP – has over 30,000 customers and over 2 million users. They also have 12,000 partners to assist them. SAP’s market share is expected to stand at 20% by the end of 2018.

 SugarCRM – SugarCRM is the leading provider of open-source CRM software. The company has more than 7,000 customers and over half a million users around the globe.

My first thoughts looking at the image below was although Microsoft entered the CRM arena quite late on but I thought they would have gained more market share with CRM 4 and even more with CRM 2011.

The figures would suggest a low growth in market share, personally I think Microsoft are going to grab more than that.

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