In CRM 2011 there are global format settings which can be specifed by a user with Administrator logon and these are in
Settings –> Admin –> System Settings
These provide the template for new users added to the system.
So when I created an organisation, which got created with English (United States) format. I then added four users before realising I need to change this to English (United Kingdom).
The problem I had was those four users were created all with the American format. There doesn’t seem to be a way for an Admin user to change these user settings (using the GUI) which is quite annoying. You also can’t delete and add users easily because you can only deactivate them (I could in theory remove the Active Directory settings and name the user test and then create new users). There were no easy options to get round this problem, except do right next time.
So I had to create some instructions to get those users to change those settings and I thought I would share them with you here
Login to CRM
Go to File à Options
navigate to the tab – format and choose your format of choice