Recently Metaphorix has upgraded it’s CRM version from CRM 4 to CRM 2011, I should I upgraded the versions.
I found that some people who had been using older versions of outlook would find they had no Ribbon after the outlook CRM upgrade.
The reason for this was a registry setting which isn’t deleted. To solve the problem I had to go into the registry and delete a folder called 2.4 and then it worked.
Luckily this is a known problem and Microsoft have a KB article with instructions
To resolve this problem, follow these steps:
- Exit Outlook.
- Click Start, click Run, type regedit, and then click OK.
- Locate the following registry subkey:
- Right-click the 2.4 registry key, and then select Export. Save the export to your desktop to create a backup.
- Right-click the 2.4 key again, and then select delete.
- Start Outlook.