CRM 2011 – Outlook ribbon has gone after CRM 2011 upgrade

Recently Metaphorix has upgraded it’s CRM version from CRM 4 to CRM 2011, I should I upgraded the versions.

I found that some people who had been using older versions of outlook would find they had no Ribbon after the outlook CRM upgrade.

The reason for this was a registry setting which isn’t deleted.  To solve the problem I had to go into the registry and delete a folder called 2.4 and then it worked.

Luckily this is a known problem and Microsoft have a KB article with instructions

To resolve this problem, follow these steps:

  1. Exit Outlook.
  2. Click Start, click Run, type regedit, and then click OK.
  3. Locate the following registry subkey:
  4. Right-click the 2.4 registry key, and then select Export. Save the export to your desktop to create a backup.
  5. Right-click the 2.4 key again, and then select delete.
  6. Start Outlook.

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