I found this excellent site for CRM 2011 videos, it has a good range of videos
| Overview | ||
| CRM that works in Microsoft Outlook: :32 Is your CRM as easy as email? |
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| What’s New? Prepare to Upgrade: 3:50 Watch this video to get a better understanding of the changes in the new version of Microsoft Dynamics CRM Online to help you prepare for your upgrade. |
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| Microsoft Dynamics CRM 2011 Office Fluent UI: 4:24 This demo shows how Microsoft Dynamics CRM 2011 is adopting the Microsoft Office Fluent UI to make navigation easier and tasks quicker to perform. |
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| Microsoft Dynamics CRM 2011 Overview Part 1 of 2: 14:39 This is the first part of a Microsoft Dynamics CRM 2011 overview. |
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| Microsoft Dynamics CRM 2011 Overview Part 2 of 2: 14:56 This is the second part of a Microsoft Dynamics CRM 2011 overview. |
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| Personalizing Microsoft Dynamics CRM 2011: 5:07 This demo shows and many ways that Microsoft Dynamics CRM 2011 can be personalized to suit individual roles and work styles. |
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| Easily Create Charts with Inline Visualizations: 4:15 This video demonstrates how to quickly modify, drill down, and create new charts using inline data visualizations. |
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| Microsoft Outlook Integration | ||
| Microsoft Dynamics CRM 2011 Outlook Integration: 8:52 This demo shows how Microsoft Dynamics CRM 2011 works inside Microsoft Outlook, making it easier than ever to keep track of customer information. |
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| Conditional Formatting in the Outlook CRM Client: 3:16 This video will demonstrate how to create conditional formatting in CRM 2011. |
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| Microsoft CRM and Office “Better Together”: 14:53 This is a short video of the integration of Microsoft Dynamics CRM 2011 and Microsoft Office 2010. |
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| Sales & Marketing | ||
| Dynamics CRM 2011 – Driving Sales Productivity: 8:25 Demonstration of how Microsoft Dynamics CRM 2011 can be used to drive sales productivity. |
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| Dynamics CRM 2011 – Maximizing Marketing Impact: 8:40 Demonstration of how Microsoft Dynamics CRM 2011 can be used to maximize marketing impact. |
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| Dynamic Marketing Lists: 4:37 Create marketing lists and add members automatically using dynamic marketing lists. |
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| Customer Service & Support | ||
| Dynamics CRM 2011 – Optimize Customer Experience: 7:55 Demonstration of how Microsoft Dynamics CRM 2011 can be used to optimize customer experience. |
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| Portals for CRM | ||
| Microsoft Dynamics CRM 2011 – Partner Portal: 9:55 This brief video will assist to setup and understanding how to use the Microsoft Dynamics CRM 2011 Partner Portal. |
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| Microsoft Dynamics CRM 2011 – Customer Portal: 13:21 This brief video will assist to setup and understanding how to use the Microsoft Dynamics CRM 2011 Customer Portal. |
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| Administration | ||
| Administration (100) – Configure Fields and Forms: 13:07 This video is an introduction on how to create basic fields and modify forms in Microsoft Dynamics CRM 2011. |
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| Administration (100) – Import Your Data: 12:33 Prepare your data for import, set up CRM and import your data, and review your data import results. |
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| Administration (100) – Use Data Import to Customize Entities and Fields: 14:51 This video is a continuation on how to create custom entities and fields, while importing data, using the data import wizard. |
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| Administration (100) – Create Users, Configure Business Units, Security Roles and Teams: 13:41 This video demonstrates how to set up business units, security roles, add users, and create teams in CRM 2011. |
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| Administration (100) – Create a Basic Workflow: 12:44 This video demonstrates how to create a basic workflow for lead routing in Microsoft Dynamics CRM 2011. |
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| How to create “Role Tailored Forms” (100): 3:42 This video will demonstrate how to create and leverage role tailored forms in Microsoft Dynamics CRM 2011. |
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| How to apply “Field Level Security” (100): 4:25 This video will demonstrate how to apply field level security to a custom field in Microsoft Dynamics CRM 2011. |
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| Document Management with Microsoft Dynamics CRM 2011 and SharePoint (100): 4:23 This demo shows how documents can be easily stored, accessed, updated, and included in workflow using Microsoft Dynamics CRM 2011 and SharePoint Server. |
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| Flexible Goal Management in Microsoft Dynamics CRM 2011 (100): 4:28 See how businesses can define key performance and business indicators to track and measure progress against any organizational goal or metric. |
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| Process control in Microsoft Dynamics CRM 2011 (200): 3:18 This demo shows the different ways in which managers can gain greater control of their business processes using Microsoft Dynamics CRM 2011. |
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| How to make “Dialogs” (200): 9:07 This video will demonstrate how to create a dialog, a type of process, in CRM 2011 |
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| Record Auditing in CRM 2011 (100): 4:37 Want to know how to track changes to records in CRM? This video on auditing shows you how to manage audit tracking and history. |
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| Extending CRM | ||
| Solutions Management in Microsoft Dynamics CRM 2011 (200): 7:50 This demo shows how developers and ISVs can manage their solutions in Microsoft Dynamics CRM 2011. |
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| Declarative Programming Model in Microsoft Dynamics CRM 2011 (300): 6:56 This demo shows how to quickly customize Microsoft Dynamics CRM 2011 using a declarative programming model. New forms can be easily created using templates, and the form layout, titles, and formatting can all be configured with just a few clicks. |
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| Videos for the Earlier Version (v4) | ||
| Videos for the Previous Version (v4) of CRM Online CRM Online 2011 was released on January 17, 2011. If you signed up for CRM Online prior to that date and haven’t upgraded your system, you are likely still running v4 and these videos will apply to your version of the application |
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