CRM 2011 – Study Guide for 2011 Presales Assessment – Customer Relationship Management

since I blogged about passing the 2011 Presales Assessment, I have had a few emails and comments asking about where people can find information regarding this exam.

The reason quite a few people are interested in the exam is because Microsoft have started to insist a certain number of people pass the certification to have silver or gold partner status.

Microsoft are also a bit cheeky because the best sources of information are class led lessons which you have to pay, so not only are people wanting to learn how to sell Microsoft products but Microsoft want people to pay them to learn how to do so, Clever but cheeky.

All of the source material is on partner source but the test might not be

The test can be found here

https://training.partner.microsoft.com/learning/app/management/LMS_ActDetails.aspx?UserMode=0&ActivityId=733031

you can take this test as many times as you like.  It’s 50 questions long and it probably has 100 different questions (at a guess).  One tip I used was to screen shot a correct answer (it shows the correct answer straight away) and then you can check the answer on the next test run.

You won’t be able to guess all the answers, you will have to watch, read some of the study material for the exam.

here is the preperation guide

On Demand Presentation: Microsoft Dynamics Presales Exam Preparation Web Seminar | Downloads PDF – 2.50 MB

2011 Sales Assessments:

Competency

Assessment

English 
Published in February 2011


ERP Standard Sales Preparation Guide
Assessment
 
Sales Specialist Preparation Guide
Assessment
 
Presales Preparation Guide
Assessment
CRM Standard Sales Preparation Guide
Assessment
 
Sales Specialist Preparation Guide
Assessment
 
Presales Preparation Guide
Assessment

 

 

This page is fantastic, probably the most useful link on this blog page.  You can see below it basically shows you all the links to the free online videos.  My personal recommendations is you will definitely need to know about sure step and how it’s used in presales, the video 65 minutes long but very interesting and a good introduction to Sure Step 2010 for those who need it.

Good luck and keep practising that test.

Presales Courses

Course Name

Format/Duration

Deployment Type

Fee/Free

Assessment Preparatory Course*

Aware Level
How to sell Microsoft Dynamics CRM 2011

ILT (8 hrs)

On-premise, Online

Fee

Yes

How to Upgrade Existing Customers to Microsoft Dynamics CRM 2011 (available in April)

On-demand
(1 hr)

On-premise, Online

Free

No

Selling the Business Value of Microsoft Dynamics CRM 2011

On-demand
(1 hr)

On-premise, Online

Free

No

Application: What’s New in Microsoft Dynamics CRM 2011

On-demand (5 hrs)

On-premise, Online

Free

No

Proficient Level
Click-through demos for Microsoft Dynamics CRM 2011 On-demand
(variable)
Overview Free No
Compete to Win: Microsoft Dynamics CRM against Salesforce.com

On-demand
(1 hr)

On-premise, Online

Free

Yes

Managing Microsoft Dynamics CRM Online 2011 Trials from “Click to Close”

On-demand
(1 hr)

Online

Free

No

Microsoft Dynamics CRM Online 2011: Pricing and Licensing

On-demand
(0.5 hrs)

Online

Free

No

Microsoft Dynamics CRM 2011: On-premise Pricing and Licensing

EL (0.5)

On-premise

Free

No

Microsoft Dynamics CRM 2011 Data Management New Features

On-demand
(1 hr)

On-premise, Online

Free

No

Microsoft Dynamics CRM 2011 E-mail New Features

On-demand
(1 hr)

On-premise, Online

Free

No

Microsoft Dynamics CRM 2011 Mobile New Features

On-demand
(1 hr)

On-premise, Online

Free

No

Microsoft Dynamics CRM 2011 Outlook Client New Features

On-demand
(1 hr)

On-premise, Online

Free

No

Microsoft Dynamics CRM 2011 Reporting New Features On-demand
(1 hr)
On-premise, Online Free No
Partner Sales Opportunity with Microsoft Dynamics CRM Online

i hr

Online

Free

No

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2 thoughts on “CRM 2011 – Study Guide for 2011 Presales Assessment – Customer Relationship Management

  1. Abdulrahman Shaheen January 27, 2013 / 7:27 am

    Great stuff, Ben
    Thanks

    Like

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