I read a good quick summary on Microsofts CRM dynamics website called Top 10 Reasons to Choose microsoft Dynamics CRM, the list provides a really good quick summary of the reasons why Microsoft CRM is a great a product. I have often seen these points made in various articles about Microsoft CRM is better than Salesforce etc but never in such a succinct manner
The top reasons organizations choose Microsoft Dynamics CRM to create world-class customer experiences include:
When considering costs—including licensing, services, training, deployment, administration, and maintenance—customers, press, and industry analysts regard Microsoft Dynamics CRM as one of the best values in the industry.
Microsoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart.
Microsoft Dynamics CRM provides you with a powerful set of CRM capabilities right within the familiar Microsoft Outlook application.
Microsoft Dynamics CRM is recognized for category-leading capabilities by:
- The Forrester Wave: CRM Suites Customer Service Solutions, July 2010.
- The Forrester Wave™: CRM Suites for Midsized Organizations, June 2010.
- The Forrester Wave™: CRM Suites for Large Organizations, June 2010.
- Gartner Magic Quadrant for CRM Customer Service Contact Centers, April 2010.
- Gartner Magic Quadrant for Sales Force Automation (SFA), July 2010.
Microsoft invests over $2 billion dollars in cloud infrastructure every year. Microsoft Dynamics CRM is one of the quickest and easiest ways for your business to take advantage of the cloud and cloud economies, including reducing systems management and maintenance costs as well as paying only for the capacity you need. Additionally, to ensure your CRM system is always available, Microsoft provides a financially backed service agreement to give you piece of mind.
Microsoft helps you get your solutions up and running quickly with one of the world’s largest network of professional services and third-party applications to complement your Microsoft Dynamics CRM investment.
With Microsoft Dynamics CRM and Microsoft Dynamics CRM Online, you can provide your teams around the world with integrated yet localized tools to help them to communicate, collaborate, and drive global results.
Microsoft Dynamics CRM works seamlessly with Microsoft Outlook and Microsoft Office productivity tools so your CRM professionals do not have to learn new applications and can be instantly productive.
Microsoft Dynamics CRM provides your users with a multitude of business intelligence and data visualization capabilities that they can use to instantly get accurate, up-to-date information— sales forecasts, targets, quotas, customer buying patterns, and promotions—to drive sales growth.
In addition to their relationship with customers, organizations need to manage and maximize other critical relationships—with partners, suppliers, and contractors, to name a few. Microsoft Dynamics CRM can be easily customized to support these extended CRM scenarios—at no additional fee.