CRM 2011 – Frequently asked questions from Microsoft Dynamics CRM customers

I read an interesting blog post from Microsoft Dynamics CRM Online Team Blog today which had a link to CRM Frequently asked questions.

This interested me two fold, firstly I was interested to see what the FAQ were and it’s also a good resource for solutions to these common problems.

If you want to read all the FAQ’s then go to the web site here

The document has these main headings with lots of more detailed problems below

On This Page Work with records and features Work with Outlook Mobile Express Work with Data Management Work with Reporting Work with Workflow General Administration E-mail and E-mail Router Administration Performance Customization Additional Resources

I have to admit I found the FAQ very interesting and useful, it often has quick answers with links to more in depth documents, here is an example

How do I install and configure Microsoft Dynamics CRM Online E-mail Router?

For information about installing and configuring Microsoft Dynamics CRM Online E-mail Router for use with Microsoft Dynamics CRM Online, see Microsoft Dynamics CRM Online E-mail Router Installing Guide for use with Microsoft Dynamics CRM Online

 

Is there a guide available for Administrators?

Yes. The Administrator’s Guide describes the initial tasks that must be done while setting up Microsoft Dynamics CRM Online, and also the customizations that can be made any time after you set up Microsoft Dynamics CRM Online. For more information, see Administering Microsoft Dynamics CRM Online