CRM 2011 – Comparing Microsoft Dynamics CRM vs.

The funny thing is I have never used Salesforce and I only really know about it by reading article which compare Microsoft Dynamics CRM 2011 with  this is an unusual state of affairs but hey I am a signed up certified fan of CRM 2011.

It’s also useful to know some reasons where Microsoft Dynamics CRM 2011 is stronger than Salesforce because you never know when someone might ask you about it, especially a potential customer, so be prepared ahead of time and read this excellent article I found today.

I must have read this article on twitter because I can’t see any hint of it in my netvibes CRM rss feeds.

go here to read the article called compare Microsoft CRM Vs

the article compares the two offerings but I was interesting in the positive aspects of CRM 2011.   A quick summary is Microsoft are

1.  Cheaper in price for online offering (especially with the current offer)

2.  Microsoft will give you money if you are not online for 99.9% of the month!

3.  You get 5 gigs of data

4.  You get orders to invoice functionality free

5.  Everyone knows how to use Microsoft products like outlook, word, excel etc.

here are two of the more fascinating parts of the document, well I found that fascinating

99.9% Service Level Agreement (SLA)
​Microsoft Dynamics CRM Online offers a financially backed, 99.9% uptime SLA.  Microsoft has consistently delivered an extremely high rate of uptime since the service was launched in April 2008, and we’re accountable to customers if the service does not meet SLA standards.
It’s an incredible statment, to financially back CRM to be up 99.9% of the time every month! Surely some time in the future this is going to cost Microsoft a bit of money, I think I read Amazon recently came unstuck with something similar.
SharePoint sites interoperability
Microsoft Dynamics CRM Online provides license holders with 5GB of storage (as opposed to the 1GB that offers), allowing businesses to store much more content directly within the product.  Additionally, Microsoft Dynamics CRM integrates well with SharePoint, giving businesses a fast and simple way to leverage their existing investments in Microsoft SharePoint.​

2 thoughts on “CRM 2011 – Comparing Microsoft Dynamics CRM vs.

  1. John Mcay May 13, 2011 / 7:39 pm

    THis is good news for the CRM industry. I remember was the first to offer a real SAL, and refused to offer such a ervice level agreement for years. What are they scared of?

    All CLoud vendors should put thier money where their mouth is.


  2. Neil Benson January 23, 2012 / 2:55 pm

    I agree with you regarding the money-back SLA. All hosting providers really should provide an SLA. I don’t this it makes Microsoft special that they offer one, but there are a few CRM service providers that make themselves out as unusual for not having one — and Zoho — who have both had spells of downtime that prevented users accessing their systems.

    With regards to the storage, Microsoft’s 5GB is very low. Firstly, it’s for your entire organisation. Whether you have 5 users or 5,000 users, you only get 5GB of storage. This includes all CRM data, uploaded files and audit data. Try finding out the cost of additional storage on Microsoft CRM Online’s website — I can’t find it. offers 1GB for CRM data plus 11GB for uploaded files for your entire organisation. But again the price of extra storage is well hidden.


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