The funny thing is I have never used Salesforce and I only really know about it by reading article which compare Microsoft Dynamics CRM 2011 with Salesforce.com. this is an unusual state of affairs but hey I am a signed up certified fan of CRM 2011.
It’s also useful to know some reasons where Microsoft Dynamics CRM 2011 is stronger than Salesforce because you never know when someone might ask you about it, especially a potential customer, so be prepared ahead of time and read this excellent article I found today.
I must have read this article on twitter because I can’t see any hint of it in my netvibes CRM rss feeds.
go here to read the article called compare Microsoft CRM Vs Salesforce.com
the article compares the two offerings but I was interesting in the positive aspects of CRM 2011. A quick summary is Microsoft are
1. Cheaper in price for online offering (especially with the current offer)
2. Microsoft will give you money if you are not online for 99.9% of the month!
3. You get 5 gigs of data
4. You get orders to invoice functionality free
5. Everyone knows how to use Microsoft products like outlook, word, excel etc.
here are two of the more fascinating parts of the document, well I found that fascinating
99.9% Service Level Agreement (SLA)Microsoft Dynamics CRM Online offers a financially backed, 99.9% uptime SLA. Microsoft has consistently delivered an extremely high rate of uptime since the service was launched in April 2008, and we’re accountable to customers if the service does not meet SLA standards.
SharePoint sites interoperabilityMicrosoft Dynamics CRM Online provides license holders with 5GB of storage (as opposed to the 1GB that Salesforce.com offers), allowing businesses to store much more content directly within the product. Additionally, Microsoft Dynamics CRM integrates well with SharePoint, giving businesses a fast and simple way to leverage their existing investments in Microsoft SharePoint.