Microsoft hinted two accelerators were going to be released last week the blog – The future of Microsoft Dynamic CRM accelerators and today they announced two of the portals have been released on this blog entry
So what portals have been released and you can find them in the Microsoft Dynamics Portal and they are basically an upgrade of the CRM 4 accelerators. Sticking to promoting the cloud, these portals work on all versions of CRM.
The one thing I have noticed is the Customer Portal has 4 review getting 3.5 rating (out of 5) and the partner relationship portal has no reviews which is quite surprising. Looking at the reviews of the customer portal, all of the people had problems installing the portal, so it might be worth waiting until some of the problems are smoothed out.
Customer Portal for Microsoft Dynamics CRM provides businesses the ability to deliver portal capabilities to their customers while tracking and managing these interactions in Microsoft Dynamics CRM.
Functionality includes lead generation, service scheduling, case management, event calendar, product registration, self-help knowledge base and content management. Customers can turn this functionality on or off depending on their specific requirements. Note, this solution includes all functionality from the Portal Integration, eService and Event Management accelerators that were released for Microsoft Dynamics CRM 4.0.
The Partner Relationship Management (PRM) Portal allows businesses to use Microsoft Dynamics CRM to distribute sales leads and centrally manage sales opportunities across channel partners. It provides pre-built extensions to the Microsoft Dynamics CRM sales force automation functionality, including new data entities, workflow and reports. Using the PRM Portal, companies can jointly manage sales processes with their channel partners through a centralized Web portal, as well as extend this integration to automate additional business processes.