I have seen a few posts wondering about what will happen to the current CRM hosting providers now that Microsoft has invested billions of pounds creating a massive computer farm to beef up CRM 2011 online. It has also improved the development environment from CRM 4 and you can now add some extending code into the sandpit.
The other big bonus regarding CRM 2011 online is that Microsoft are currently offering big discounts and the new version of CRM 2011 has nice crowd pleasing features like charts adn dashboards etc.
The difficulty people have is it’s very difficult to compare prices and weigh up the benefits and disadvantages of the various CRM deployment types (online, hosted and on premise)
CRM 4 had a good article which showed you what development you could do on the different options, which you can see here
This article below compares the options and costs of Partner hosted Vs Online. Hopefully Microsoft or someone else will write more things like this to help people decide.
LOGIC POINT is offering partner hosted CRM, we have prepared a comparison of the main differences between Microsoft hosted (Microsoft CRM Online) and our Partner hosted Solution. We are hosting version 4.0 now, but when 2011 is realeased, we are going to upgrade. Main advantage of partner hosted CRM is that the partner can adjust some key stuff about the CRM. For example payments. You can talk with the partner about how the payment is done. Microsoft accepts cradit card only. Also the storage limit for CRM online might be an issue. We offer unlimited storage.
Microsoft Dynamics CRM 2011 Online
LOGIC POINT Hosted
|Robust marketing, sales, and customer service features||Yes||Yes|
|Integration with MS Office||Yes||Yes|
|Storage limit||5 GB (more for surcharge, not announced yet??)||Unlimited|
|Database restore to certain date||Not available||Possible|
|Full Database export||No||Yes|
|Offline synchronization with Outlook||Yes||Yes|
|Full database import||Special tools needed||Partner offers|
|Mobile device GUI support||Yes||Yes|
|Maximum amount of custom entities||200||Unlimited|
|Maximum amount of custom workflows||200||Unlimited|
|Possible to use custom workflow assembly?||No||Yes|
|Custom reports based on RDL files?||No||Yes|
|Login||Must use Windows LiveID||Domain Login (no need to register for Windows Live ID)|
|Country specific localization||Language supported||Yes, partner offers local customizations|
|ARES link||Must develop||Yes|
|Hot line in local language||No||Yes, we offer Czech and English support|
|On-site support||No||Yes (also remote support possible)|
|CRM Training||Online webcasts only||1 free training, other provided onsite or remotely|
|E-mail routeru||No (must use own server)||Yes, included in price|
|Minimal commitment||12 months||No|
|Payment method||Monthly by credit card||Based on agreement|
|Deactivation fee||175 EUR /user||0 Kč|
|Price||31 EUR (promotion)||1 290 Kč|