CRM 2011 – Comparing the costs of CRM Online to Partner hosted

I have seen a few posts wondering about what will happen to the current CRM hosting providers now that Microsoft has invested billions of pounds creating a massive computer farm to beef up CRM 2011 online.  It has also improved the development environment from CRM 4 and you can now add some extending code into the sandpit.

The other big bonus regarding CRM 2011 online is that Microsoft are currently offering big discounts and the new version of CRM 2011 has nice crowd pleasing features like charts adn dashboards etc.

The difficulty people have is it’s very difficult to compare prices and weigh up the benefits and disadvantages of the various CRM deployment types (online, hosted and on premise)

CRM 4 had a good article which showed you what development you could do on the different options, which you can see here


This article below compares the options and costs of Partner hosted Vs Online.  Hopefully Microsoft or someone else will write more things like this to help people decide.

Microsoft Dynamics CRM 2011 Partner hosted vs. Online

LOGIC POINT is offering partner hosted CRM, we have prepared a comparison of the main differences between Microsoft hosted (Microsoft CRM Online) and our Partner hosted Solution. We are hosting version 4.0 now, but when 2011 is realeased, we are going to upgrade. Main advantage of partner hosted CRM is that the partner can adjust some key stuff about the CRM. For example payments. You can talk with the partner about how the payment is done. Microsoft accepts cradit card only. Also the storage limit for CRM online might be an issue. We offer unlimited storage.

Microsoft Dynamics CRM 2011 Online


Robust marketing, sales, and customer service features Yes Yes
Integration with MS Office Yes Yes
Customizations Yes Yes
Storage limit 5 GB (more for surcharge, not announced yet??) Unlimited
Database restore to certain date Not available Possible
Full Database export No Yes
Offline synchronization with Outlook Yes Yes
Full database import Special tools needed Partner offers
Mobile device GUI support Yes Yes
Maximum amount of custom entities 200 Unlimited
Maximum amount of custom workflows 200 Unlimited
Possible to use custom workflow assembly? No Yes
Custom reports based on RDL files? No Yes
Login Must use Windows LiveID Domain Login (no need to register for Windows Live ID)
Country specific localization Language supported Yes, partner offers local customizations
ARES link Must develop Yes
Hot line in local language No Yes, we offer Czech and English support
On-site support No Yes (also remote support possible)
CRM Training Online webcasts only 1 free training, other provided onsite or remotely
E-mail routeru No (must use own server) Yes, included in price
Minimal commitment 12 months No
Payment method Monthly by credit card Based on agreement
Deactivation fee 175 EUR /user 0 Kč
Price 31 EUR (promotion) 1 290 Kč


2 thoughts on “CRM 2011 – Comparing the costs of CRM Online to Partner hosted

  1. Hosk February 17, 2011 / 9:18 am

    Logic point have a good point, although I do link to their article on the heading of their article link.

    Thanks to the chaps at Logic point for writing the original article and well done on launching CRM 2011 on the latest version


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.