The Sonoma partners are an all action bunch. Days after giving away a free app on the CRM dynamics MarketPlace they are the first people to get a CRM 2011 book out.
We used the previous step by step book often to give to users or people who have no or little experience of CRM.
We targeted the material in this book at end users of the CRM system, and it explains all of the basics of working with the CRM system on a day-by-day basis.
The 18 book chapters are:
- Introduction to Microsoft Dynamics CRM
- Getting Around in Microsoft Dynamics CRM
- Working with Account and Contacts
- Working with Activities and Notes
- Using Microsoft Dynamics CRM for Outlook
- Working with Leads and Opportunities
- Using Marketing Lists
- Managing Campaigns and Quick Campaigns
- Working with Campaign Activities and Responses
- Tracking Service Requests
- Using the Knowledge Base
- Working With Contracts & Queues
- Working with Filters and Charts
- Using Dashboards
- Using the Report Wizard
- Using Advanced Find
- Reporting with Excel
- Bulk Data Importing
Talking of CRM books, David Yack has released details of two new CRM 2011 books, you can find more details about that here, the downside is we will have to wait a few months for the Yack attacks new books
I am very interested in these books because they are more focused on developers and the development process. This is something which I still struggle with a bit because it is quite different from standard programming practices. Although in some ways I do enjoy that because it means you can quickly build on the CRM 2011 framework and just extend it (rather than spend time on the actual framework).
I would definitely look to buy the Silverlight book (and will probably buy the other one as well) because I haven’t used Silverlight yet, so I think it would be a good way to learn because it would mean I would improve my CRM programming and learn how to add Silverlight applications to CRM.
It’s interesting watching things progress with CRM 2011, I missed this when CRM 4 was released because I wasn’t working with CRM. It certainly feels like there is a lot of buzz and activity around CRM 2011 at the moment.